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Team Leader - Robina

Relationships Australia Queensland

Relationships Australia Queensland (RAQ) is a leading provider of relationship and family support services. We believe healthy relationships are essential for the well-being of children, families and communities. We are committed to offering the best possible counselling, mediation, education and support services, and are committed to social justice and inclusion. We provide services from more than 30 centres and employ over 400 employees across Queensland.

About the Role:

We're accepting applications for a 6 months temporary full-time (37.5 hours per week) Team Leader role based in our Robina venue.

Under a portfolio of programs, you will provide leadership and support to clinical practitioners in the areas of:

  • Complex case management
  • Clinical decision making
  • Duty of care
  • Diary management
  • Performance management
  • This position will also provide back-up operational support to Administration Officers/Family Information Officers in the resolution of issues pertaining to client service delivery and property.

About You:

To be considered for this, you will have an undergraduate level qualifications in Social or Behavioural Sciences, in addition to:

  • Demonstrated experience in driving excellence in service delivery and performance
  • Demonstrated experience in leadership and supporting teams through change
  • Experience in providing case management, consultation and support to clinical practitioners
  • Experience managing a team including performance management, monitoring and review
  • Experience in client service delivery including: Complex case management, assessment, intake and risk screening, case planning, case reviews, co-service delivery and critical incident response
  • Knowledge of current theory and practice relating to the provision of human services
  • Ability to work some evenings if required to meet operational requirements of the role

What We Can Offer You

  • Work-life balance and flexible working hours
  • Additional leave over the Christmas period, annual leave loading and study leave
  • A supportive team environment and opportunity for professional development
  • Salary packaging options available of up to $15,900, which will significantly increase the value of take-home pay
  • Paid parental leave and additional benefits such as medical insurance discounts
  • Relocation expenses may be available to the successful candidate


How to apply

Apply here. To apply, send us your resume and a cover letter responding to each of the selection criteria in the position description, outlining your demonstrated experience in each area. 

Applications Close at 4pm Friday 5 June 2020

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