Relationships Australia is a community sector organisation with a proud and rich history. We connect with families, communities and thousands of people across the lifespan. You may know us for our family and couples counselling – we also give back to the community through our work in family violence prevention, working with people experiencing gambling harm, with families that have been touched by the sudden death of a loved one, with people who have experienced trauma and with people who are challenged by their mental health, among other things.

With us you will work with people at times of vulnerability in their lives, create a career you’ll love and join a warm and caring team who make a difference.

Your new role

• Full time Ongoing
• Located at Deakin, ACT or Wagga Wagga, NSW
• Annual Salary between $103,579.91 to $109,561.91

The Quality and Risk Manager will coordinate quality, compliance, risk, and continuous improvement across the organisation. Working closely with staff and leaders, the role will ensure that there are appropriate systems and processes and in place to support compliance with regulatory, accreditation and other quality assurance requirements, and promote safety, quality, and improvement.

Duties:

In consultation with the Executive Director Strategy and Innovation, the Quality and Risk Manager is responsible for:

• Quality management and improvement
• Compliance and Risk Management
• Policy and Procedures oversight
• Professional Development

What you’ll need to succeed

• Qualifications and relevant skills and experience working in health service delivery, quality assurance understanding legislative requirements and supporting compliance with those requirements.
• Strong understanding and application of Plan Do Study Act (PDSA) methodology or other continuous quality improvement processes.
• Demonstrated experience in providing regular, accurate and succinct reports to senior management that identify potential opportunities and risks, and trends over time, while managing competing priorities and meet deadlines.
• Demonstrated experience working with diverse cultural communities and knowledge of issues facing Aboriginal and Torres Strait Islander peoples, people with a disability, culturally and linguistically diverse individuals and communities and LGBTQIA+ communities.

For a full list of selection criteria, please refer to the position description found via racr.org.au/careers.

Aboriginal and Torres Strait Islander Applicants are encouraged to apply.

What you’ll get in return

This is an exciting opportunity to join a highly regarded not-for-profit, community-based organisation in a position where you will have the opportunity to continue to grow and develop your career. You will receive a generous package including professional development and NFP salary packaging. In this role you will be able to make a positive difference in the lives of people in the community every day.

What you need to do now

If this sounds like the ideal position for you, Apply today! Submit your resume with names of two work related referees and a cover letter specifically addressing each of the selection criteria (no more than half a page response under each criterion). Applications that do not address selection criteria will not be considered during the shortlisting process.

Applications should be submitted only via the 'Apply Now' button.

Position description with selection criteria is available at racr.org.au/careers.

For further information about the position or application process, please contact Human Resources at (02) 6923 9100 or by email [email protected] using the subject line: Quality and Risk Manager - Deakin / Wagga Wagga enquiry via EthicalJobs.

A position description is attached.