About the College

The Royal Australasian College of Medical Administrators (RACMA) is a specialist medical college with the objective of influencing health systems management and educating medical practitioners in the specialty of medical administration. The College has Fellows throughout Australia, New Zealand, Hong Kong, and other overseas posts.

Please Note:

RACMA is a flexible workplace offering a hybrid working model for all staff members.

This role is based in Melbourne, Victoria and requires to be in the office twice a week.

About the Role

Working closely with the Executive Director, Education, Training & Development, and Unit Managers, the Manager will manage the day-to-day operations of identified aspects of the Fellowship Training Program. The Manager will lead the Training team to deliver, monitor, review, evaluate and report on areas of responsibility for the Program and identify and implement quality improvements. The Manager will support the team to deliver high-level customer service and ensure compliance requirements are met and processes and policies followed.

The Manager will work closely with RACMA Faculty, Committees and staff from across the business. The role will also be responsible for overseeing Accreditation of Training Posts, training and support for Training Supervisors and Preceptors and the Candidate journey and training requirements including education activities. The Manager will also contribute strategically to achieve program and organisational objectives.

Key Responsibilities

• Lead the Training team and manage the day-to-day operations of the unit including Training Post Accreditation and the Candidate journey including online and face to face education activities.
• Support the development of team members, providing support and ensuring ownership and delivery of their role responsibilities.
• Manage the end-to-end delivery of unit functions, ensuring quality outcomes and achievement of organisational objectives.
• Develop and monitor processes to ensure efficiency, accuracy and compliance of Unit functions.
• Provide expertise for Training Post Accreditation and delivery of training requirements including program design, policies, operations, implementation, monitoring, evaluation and quality improvements.
• Identify, monitor, report and manage risks associated with the Unit functions, ensuring compliance with internal process and policy, and regulatory requirements.
• Manage continuous improvement strategies for the Unit’s areas of responsibility; implement improvements following appropriate approvals.
• Develop documentation including communications, reports, proposals, recommendations, policies, processes, evaluations, information/education materials and resources to support the operations, delivery and quality improvement for the unit’s responsibilities.
• Present discussion papers, data analysis and evaluation findings, insights, trends and recommendations to clearly explain complex ideas to relevant stakeholder groups.
• Engage, consult and collaborate with stakeholders including Committees and Committee Chairs, the Education, Training & Development Leadership team and College staff for successful program outcomes.
• Contribute to developing budgets and provide ongoing monitoring and reporting of approved budgets.
• Other duties as required.

Selection Criteria

• A relevant undergraduate or post-graduate degree (essential) with understanding of the Australian and Aotearoa New Zealand Health System including training and education pathways for Doctors in Training (highly regarded).
• Strong management skills, experience in staff supervision, and leading a team in a quality and compliance environment.
• Experience in management of accreditation standards and processes, including delivery, monitoring, evaluation, reporting and compliance.
• Demonstrated understanding of quality and compliance, and application of standards and accreditation governance, ideally in an education setting or healthcare environment.
• Excellent analysis and problem-solving skills with a high level of attention to detail and the ability to establish priorities and work to competing timelines.
• Strong initiative, adaptable and open to change with the ability to work effectively independently as well as part of a team.
• Demonstrated ability to think strategically, manage risk, research issues, formulate recommendations, implement decisions and review outcomes.
• Excellent interpersonal skills with the ability to act with diplomacy to develop and maintain productive and effective working relationships with stakeholders.
• Excellent writing skills with the ability to prepare documents that convey complex compliance and operational concepts in a clear and concise manner appropriate to the audience and purpose.
• Excellent presentation skills with the ability to confidently, competently and clearly explain complex ideas to different audiences for different purposes.

Direct all queries to - Ms Angela Chan, Executive Director, Education, Training and Development, [email protected], using the subject line: Manager - Accreditation and Training enquiry via EthicalJobs.