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Individual Advocate

People With Disability Australia Limited


People with Disability Australia (PWDA) is a national disability rights organisation. Its membership is made up of people with disability and organisations primarily constituted by people with disability. PWDA was founded in 1981, the International Year of Disabled Persons, to provide people with disability with a voice of our own. PWDA has a cross disability focus – we represent the interests of people with all kinds of disability. PWDA is a non-profit, non-government organisation. We employ over 50 staff with 25% working in regional areas.


The Individual Advocate provides advocacy support to people with disability, to promote and protect their human, legal, and service user rights, in accordance with the National Disability Service Standards.

At all times, working within a supported decision-making framework that champions people with disability having choice and control over our own lives.


  • Provide short-term, issue-based individual advocacy to people with disability, including:
    • Conducting face-to-face and/or telephone meetings with clients.
    • Developing action plans to achieve clients’ desired outcomes.
    • Advising clients on available courses of action to resolve matters.
    • Liaising with relevant stakeholders to achieve client outcomes.
    • Maintaining client files in accordance with internal/external procedures/protocols.
    • Representing clients in courts, tribunals, and other forums.
    • Working with clients to promote their self-advocacy skills.


  • Provide responses to requests for information and support regarding disability issues or concerns.
  • Record client and matter details in our client management system (CMS), maintain records, as required by PWDA, and to a consistently high standard.
  • Using a strengths-based approach, determine the client’s existing and potential supports, including identifying and promoting their capacity for self-advocacy.
  • Advise clients of referral out options and where necessary, facilitate assisted referrals to relevant agencies.
  • Prepare client matters for allocation amongst the PWDA Individual Advocacy team.


  • Contribute to systemic advocacy initiatives by participating in specific projects as required and proactively identifying emerging systemic issues while providing individual advocacy.


  • Participate in organisational activities such as staff meetings, planning meetings and team development initiatives.
  • Take a leadership role in workplace health and safety management.
  • Participate in relevant professional development and review activities including training.
  • Undertake other duties as directed within the scope of this role.



  • Understanding of and commitment to the rights and interests of people with disability.
  • Experience working with clients in situations that are distressing, chaotic and complex.
  • Knowledge of the community services sector and complaints handling bodies in QLD.
  • Excellent interpersonal, communication and negotiation skills.
  • Demonstrated capacity to manage competing time frames/priorities.
  • Cultural competency.
  • Computer literacy.


  • Previous experience in the disability, health, community, or legal service sectors.
  • Tertiary qualifications in social sciences, health, or law.
  • Lived experience of disability.


  • Working with Children Check (Blue Card)

PWDA is a registered employer under the Child Protection (Working with Children) Act, 2012. The successful applicant must be approved under the Working with Children Check prior to taking up appointment.

  • Queensland Police Check

PWDA receives funding from the Department of Social Services (DSS, under then National Disability Advocacy Framework and the Disability Services Act 1986 (DSA).

  • QLD Disability Worker Screening Clearance.

People with Disability Australia – Individual Advocacy Queensland is a registered employer under the Disability Services Act 2006.

  • Australian Government Covid 19 Vaccination Certificate and booster if eligible
  • Six-month probationary period.


This role is set up to work from home. This is a full-time role of 35 hours per week. It will be a maximum term contract role till 30th June 2023, with a possibility of extension, dependent on funding. Award Classification is Level 5 under the Social, Community, Home Care & Disability Services Award 2010. PWDA pays above Award, and the salary on offer is $89,092 per annum plus salary packaging and superannuation.

PWDA is a proud employer of people with disability, and people with disability are strongly encouraged to apply for these positions. We are an EEO employer and we embrace the diversity of our people, such as diversity in disability, race, cultural background, ethnicity, age, gender identity, sexual orientation or intersex status.

For more information about this role, please contact:

Ted Jensen

Senior Manager, Individual Advocacy (Queensland)

Email: tedj@pwd.org.au using the subject line: Individual Advocate enquiry via EthicalJobs

Phone: 0409 205 496

If you need to submit your application in an alternative format, please contact Hollee James by email recruitment@pwd.org.au or by phone on (02) 9370 3100.

A position description is attached.

How to apply

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