• A role that goes beyond the day to day delivery
• Meaningful leadership position with real impact and visibility
• Not for Profit | Community Services | Work with purpose

About the role

A tremendous role that will see you reporting to the Chief Operating Officer, were you will take ownership of the planning, delivery, quality and performance of Home Support services across the Commonwealth Home Support Program (CHSP) and Support at Home programs. You will be considered the operational lead for these services, ensuring they are consumer-centred, compliant, financially sustainable and aligned to best practice.

Duties and Responsibilities

• Lead the end-to-end operations of CHSP and Support at Home programs, ensuring service targets, quality standards and budget expectations are achieved
• Develop and implement operational plans and growth strategies, including readiness for ongoing sector reforms
• Partner closely with the Clinical Care Manager to integrate clinical and non-clinical service delivery, ensuring clear escalation pathways and scope of practice
• Oversee intake, service delivery, rostering and ongoing service adjustments in line with consumer needs and care plans
• Manage program budgets, financial performance and reporting, including funding claims and acquittals
• Provide leadership, coaching and support to coordinators, support staff and volunteers, fostering a positive and accountable team culture
• Support recruitment, onboarding and workforce development in partnership with HR
• Build and maintain strong relationships with consumers, families, referrers and community stakeholders

Skills, Experience and Qualities

• Demonstrated experience managing community aged care or home care programs such as CHSP, HCP or similar, including leading multidisciplinary teams
• Strong working knowledge of Aged Care Quality Standards, funding models and the evolving Support at Home framework
• Proven ability to manage budgets, service performance and operational outcomes using data and insights
• A strong understanding of person-centred, community-based service delivery
• You are innovative in your thinking, you ask why and demonstrate curiosity. You have a growth mindset and a focus on continuous improvement
• Highly developed stakeholder engagement, communication, and problem-solving skills
• A proactive, solution-focused approach with the ability to lead through change
• Tertiary qualifications in Health, Community Services, Business or a related field will be highly regarded

Benefits and Culture

We have a long history recruiting for this organisation and it is a genuine pleasure to do so.

This a wonderful opportunity for someone to come in and be a part of this collaborative and purpose driven team. You have the opportunity to play a key leadership role within a growing and evolving service area. Work with leaders who value partnership, accountability, and innovation - this is an environment where you will be incredibly well supported. Be a part of an organisation that genuinely prioritises quality, safety, and person-centred care.

next steps

To submit your application, please click 'Apply Now' by the closing date.

Please include a cover letter outlining your interest and suitability for the role.

Click on the 'Apply Now' button, or contact Tracey Montgomery on 0421 114 233 or 3846 7730.