At Peter Mac we aim to continuously improve cancer care, research and education across all cancers and for all people affected by cancer: changing lives, breaking new ground. Everything we do is underpinned by our core values, Excellence, Compassion and Innovation. Welcoming people from a wide variety of different backgrounds and experiences is critical to fostering innovation, cultivating compassion, attracting and retaining top talent and providing the best possible cancer care for our patients.

YOUR ROLE IN OUR FUTURE

Patient Navigator
Ongoing, Full-time Role - 80 hours per fortnight with a Monthly ADO

About the Role

Our Patient Navigators are key members of the administrative team, working closely with clinicians to support patients throughout their care pathway.

In this role, you will:

• Be the first point of contact for patients, carers, and community referrers — responding to questions, resolving appointment issues, and helping to clarify instructions.
• Coordinate communication between patients and their clinical care team, ensuring timely and clear information flow.
• Facilitate patient access by managing patient flow and assisting with navigation through the cancer care system.
• Work within a tumour stream model, across multiple tumour streams, allowing you to develop specialist knowledge and build strong, ongoing relationships with patients and their multidisciplinary care teams.

This is a meaningful and rewarding role for someone who enjoys helping others, thrives in a team environment, and takes pride in providing excellent administrative and patient support.

About You

You will bring:

• Strong interpersonal and communication skills, with the ability to engage compassionately with patients and families.
• Excellent organisational and administrative abilities, including managing competing priorities.
• Experience working in a healthcare, administrative, or customer service role (healthcare experience highly regarded).
• A proactive and collaborative approach to problem-solving.

Remuneration under the Health and Allied Services, Managers and Administrative Workers (Victorian Public Sector) (Single Interest Employers) Enterprise Agreement 2021-2025 will be from HS Grade 2 Year 1 (HS2) $66,768.00 per annum (full-time equivalent - to be prorated for part-time) to HS Grade 2 Year 5 (HS21) $73,811.92 per annum (full-time equivalent - to be prorated for part-time) dependant on candidate experience. To be discussed with Hiring Manager.

Our benefits

We offer a range of benefits which support our people both personally and professionally, including:

• Generous salary packaging to increase your take-home pay
• Discounted health insurance and eye care
• A comprehensive health and wellbeing program
• Public transport options at our doorstep and end of trip facilities for cyclists
• Onsite eateries and coffee shops and inviting rooftop garden spaces
• Pathways for professional development and new career opportunities
• Five weeks annual leave, 17.5% leave loading, monthly ADOs and purchased leave options
• Flexible, hybrid working arrangements

Inclusion and belonging

Peter Mac celebrates, values and supports a diverse and inclusive environment which reflects our vibrant community. We encourage applications from anyone identifying as Aboriginal and/or Torres Strait Islander. We also welcome anyone who identifies as LGBTQIA+, linguistically, culturally and/or gender diverse, people with disability, and people of any age to apply for our roles.

Join us!

If you feel this role is right for you, we warmly invite you to apply and encourage your early application. All appointments are made subject to a satisfactory police check, and may require a valid Working with Children Check. Many staff are required to be vaccinated against, or demonstrate immunity to, influenza, and a range of other diseases. Should you need assistance or require any adjustments or accommodations to fully participate in the application or interview process, you are welcome to reach out to the contact person listed.

How to Apply

Please submit your application including:

• A cover letter outlining your key skills and experience relevant to the role
• Your current resume

For further information about this opportunity, please contact:

Hiring Manager: Rachel Laws

Email: [email protected] using the subject line: Patient Navigator enquiry via EthicalJobs.

Please note: Shortlisting will commence prior to the closing date so we encourage you to submit your application as soon as possible.

For further information about this opportunity, click Apply Now to be redirected to the Peter Mac Careers page where you can review the position profile. Alternatively, please contact us for a confidential discussion.

Peter Mac is a child safe organisation and has a commitment to child safety and wellbeing.

WHY WORK FOR PETER MAC

• Peter Mac offer a range of benefits which support our people both personally and professionally.
• Our staff benefits include award winning facilities, professional development and events, a health and wellbeing program, flexible work practices and policies and financial benefits such as salary packaging.
• We encourage applications from Aboriginal and Torres Strait Islander people, all members of the LGBTQI community and people with a disability.