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Retail Assistant


The Company:

Patagonia is an outdoor apparel business like no other, "We’re in business to save our home planet." Staying true to our core values during 40+ years in business has helped us create a company we're proud to work for. Our values stay true to a business that was started by a band of climbers and surfers, and the minimalist style they promoted. The approach we take demonstrates a bias for simplicity and utility; build the best product, cause no unnecessary harm, use business to protect nature, not bound by convention.

We look for candidates with proven customer service experience who thrive in a team-based atmosphere. We’re seeking people who are passionate about their communities, the environment and caring for others. We need people who participate in and appreciate our core sports. Folks who deal well with ambiguity, learn on the fly, demonstrate sound judgment and solve problems creatively are most successful with us. We’re looking for someone who builds and maintains relationships with ease and desires to put the customer at the centre of everything they do. We don’t want someone who can just do a job – we want the best person for the job. Yet we don’t look for “stars” seeking special treatment and perks. Our best efforts are collaborative, and Patagonia culture rewards the ensemble player while it barely tolerates those who need the limelight.

The Role:

Our retail stores are where the brand comes to life, and as a Full-Time Retail Assistant, you’re the embodiment of the brand for our customers. Based out of our Fitzroy Outlet Store, and reporting to the Store Manager you welcome, assist and engage customers by providing a positive experience for everyone who comes in – ensuring that the customers’ needs are understood and met. You focus on building relationships. You share your knowledge of core sports and products, your passion for the community and your efforts to protect the local environment. You contribute to a team that is responsible for the store’s success through customer service, merchandising, operations, events and environmental activism. All employees are encouraged and empowered to creatively solve problems and put the customers’ needs at the centre of everything we do.

About You:

You are passionate about the environment.

  • You engage customers and inspire them to get involved.
  • You participate in the annual local granting process as we work to allocate 1% of our profits to grass rotes environmental groups.
  • You use the company’s mission and core values as guides for decision making and act as a brand advocate inside and outside of the store.

Your customer service is not bound by convention.

  • You determine and meet the specific needs of each customer with kindness and creativity.
  • You extend invitations for future brand engagement.
  • You handle product returns in the spirit of our Ironclad Guarantee.
  • You maintain a positive attitude at all times.

You are action-oriented and take initiative.

  • You support and strive to achieve all store goals.
  • You merchandise the store during downtimes: folding, hanging, steaming and stocking.

You value and demonstrate quality in all that you do.

  • You ensure accuracy in all point-of-sale operations.
  • You accurately fulfil online orders and inventory transfers and are careful to avoid error.
  • You practice security measures that help prevent theft and understand how to safely handle shoplifters.
  • You practice safety consciousness at all times.

You are a life-long learner and teacher.

  • You participate in all required training.
  • You assist in the training of fellow employees.
  • You aim to teach and learn something every day.

Equal Employment Opportunity.

All qualified applicants will receive equal consideration without attention to race, colour, religion, sex, sexual orientation, gender identity, or disability. Patagonia is proud of our diverse workforce and encourages applications from Aboriginal and Torres Strait Islander people and people from different cultural backgrounds.


Patagonia provides employees with competitive benefits package (unique to each role) that may include environmental internships, employee discounts, generous clothing allowance, matching of charity donations and much more.

To learn more about who we are visit www.patagonia.com.au

*Please include a cover letter in your application telling us about your passion for your communities, the environment and caring for others. We'd also love to know how you spend your time in the outdoors!

**Applicants must have full ongoing working rights within Australia.

The position is full-time, 76 hours per fortnight requiring some evening and regular weekend work.

How to apply

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