• Permanent Full Time position based in Newington
• Salary packaging option to receive up to $15,900 of your salary tax-free meaning more take-home pay!
• Join a friendly and diverse team with the focus on quality and customer service over volume.

About Us

We are a not-for-profit organisation with 60 years history of being a key service provider for people with spinal cord injuries and other physical disabilities. Our BrightSky Australia enterprise provides medical consumables and equipment across Australia to the home, businesses and government. All profits go towards supporting ParaQuad’s community programs.

About the Role

We value quality calls with exceptional customer service over the ability to handle high volume calls. We want you to use your active listening skills, positive outlook and empathy to make our customers feel heard and valued.

Reporting to the Customer Care Team Leader, your responsibilities include the following:

• Often being the first point of contact when customers call in
• Answering inbound calls, attempting to achieve first call resolution and providing an excellent customer experience
• Outbound calls to existing customers - No cold calling involved
• Responding to email enquiries
• Ensuring that all queries are addressed in a timely manner
• Ensuring that the highest level of customer service is achieved and maintained
• Update and maintain customer database
• General administration.

About You

Previous Customer service experience with excellent interpersonal and communication skills is essential. Our ideal candidate is a friendly person with a strong focus on customer service and attention to detail. Having active listening skills, empathy and a positive outlook will see you succeed in this role.

Rostering times will vary however you will need to be available during business hours from Monday to Friday between 8.30am to 6pm.

Enjoy the benefits

• Salary packaging options to receive up to $15,900 of your salary tax-free meaning more take-home pay!
• Additional tax benefits available (up to $2650 meal/entertainment benefit plus Novated Leasing, plus a number of available tax benefits each FBT year)
• Our customer care team is a small, friendly, diverse and helpful group who will welcome you.

To complete the application process please click the Apply Now button.

ParaQuad is an EEO Employer and people from culturally and linguistically diverse backgrounds are encouraged to apply. Successful applicants will be required to consent to a pre-employment health assessment, reference checks and an NDIS Worker Screening Check.