ABOUT THE ORGANISATION

Palliative Care Queensland (PCQ) is a leading charity and independent peak body representing palliative care providers, consumers and their families and those with an interest in palliative care in Queensland. PCQ was established in 1988 and is a membership-based organisation, supporting the individuals, families, carers, community members, as well as specialist and generalist health care professionals working with Queenslanders experiencing serious illness, dying, death and grief. Collectively, the PCQ membership body holds tremendous knowledge and wisdom about the challenges the sector faces and the opportunities those challenges can bring. PCQ is a founding member of Palliative Care Australia. Palliative Care Queensland operates programs such as Ambulance Wish Queensland, PalliLearn, Last Aid and PalliChat.

ABOUT THE ROLE

• Location: Townsville
• Position Description: Download from our website, palliativecareqld.org.au/careers-at-pcq
• Salary: $31.41/hr + super and salary packaging options
• Type of Employment: Fixed term (12 months with possibility of extension)
• Hours: Part Time (0.8FTE)

This position is responsible for coordination of the volunteers and undertaking a broad range of administrative and officer support activities to support the smooth running of the PCQ offices, with a primary focus on responding to enquiries and supporting various teams. An important aspect of this role is to provide a professional image as PCQ’s first point of contact.

MAIN TASKS AND RESPONSIBILITIES

• Coordinating advertising and other activities to source new volunteers. Respond to volunteer enquiries and applications
• Processing volunteer applications, recruiting and select volunteers according to agreed procedures and ensure all volunteers complete their orientation and ongoing training
• Oversee the volunteer database (Better Impact) and volunteer information
• Ensure an adequate supply of volunteers for PCQ programs, events and activities
• Schedule volunteers and check-in with them after their shifts
• Communicate with volunteers to allocate volunteer tasks and activities
• Provide basic level reports on volunteer activity
• Support PCQ team members in administration tasks
• Organise and schedule meetings and appointments and provide secretarial support where required (including prepare agendas, update action items pre meeting, record, type and disseminate minutes of meetings, follow up action items as required)
• Book, tidy and set up meeting rooms as required
• Receive community, health professional and volunteer enquiries, respond compassionately and follow procedures to respond and refer appropriately. Document enquiries in the PCQ Customer Relationship Management (CRM) system and outgoing correspondence and create a monthly summary report

Key Attributes

• Experience working with volunteers
• High digital literacy skills, in particular emails, excel and processing with the ability to learn new systems (including Microsoft Office, Zoom, Raklet, Survey Monkey and Eventbrite)
• Ability to maintain confidentiality of sensitive information
• High attention to detail, with high level of written and verbal communication skills, including ability to edit and proofread documents, publications, and communications
• Demonstrated strong customer service, interpersonal and communication skills and ability to establish effective working relationships
• Sound time management, planning, and organisational skills to meet the demands of the busy position