Join OzChild and help create positive outcomes for children, young people and families

At OzChild, we have been supporting vulnerable children and young people since 1851. Our vision is that every child and young person is safe, respected and nurtured to reach their full potential. We are seeking an organised, proactive and customer-focused Business Support Officer to provide high-quality administrative and operational support across our Dandenong and Frankston offices.

About the Role

Reporting to the Business Support Lead, this position plays a vital role in ensuring the smooth day-to-day operation of our offices and supporting program teams to deliver exceptional services to children, young people and families. The role is based in Dandenong on Mondays and Frankston on Thursdays and Fridays, with regular travel between sites required.

Key Responsibilities

• Provide high-quality administrative support to program teams.
• Deliver exceptional front-of-house customer service and act as a key point of contact for stakeholders.
• Coordinate office operations, facilities, supplies and maintenance requirements.
• Manage incoming and outgoing mail and oversee PO Box administration.
• Organise meetings, events, travel and accommodation arrangements.
• Support onboarding and training of new staff.
• Maintain databases, records and program information.
• Provide technology and systems support to staff.
• Prepare reports, presentations and supporting documentation.
• Assist with financial administration including reconciliations, reimbursements and expenditure tracking.
• Support audit preparation, compliance activities and continuous improvement initiatives.

About You

You will be an experienced administrator who thrives in a busy environment and enjoys supporting teams to achieve great outcomes. You will be flexible to work across both offices Dandenong on a Monday and Frankston – Thursday & Friday.

To be successful, you will have:

• Previous experience in an administrative or business support role.
• Strong customer service and stakeholder engagement skills.
• Advanced Microsoft Office skills including Word, Excel, PowerPoint, Outlook and Teams.
• Excellent organisational skills with the ability to manage competing priorities.
• Strong written and verbal communication skills.
• Experience preparing reports, presentations and documentation.
• High attention to detail and commitment to quality.
• The ability to work independently while contributing positively to a team environment.
• Experience supporting financial administration processes is highly regarded.

What's on Offer

• Meaningful work that supports children, young people and families.
• A supportive and collaborative team environment.
• Opportunities for learning, development and continuous improvement.
• The chance to contribute to an organisation with a long history of making a difference in the community.

Screening Requirements

The successful applicant will be required to complete satisfactory pre-employment screening, including relevant Police Checks and Working with Children Checks. A current driver's licence and access to reliable transport are essential.

How to Apply

To apply, please submit:

• A current resume.
• A cover letter addressing your suitability for the role.

OzChild Offers:

• 12 months fixed term contract – part time - 3 days per week.
• Ex gratia days Easter & Christmas.
• Unique training and professional development journey.
• Salary packaging up to $15,900 plus ex gratia days!
• A unique culture promoting diversity, cultural competence and shared values.
• A collaborative and cohesive working culture.
• SCHCADS 3.4 $41.45 (81,905.20 pro rata to 3 days) per hour plus super & salary packaging.

How to apply:

You can apply for the role today by clicking Apply Now - do not delay your application as we are interviewing immediately

Please submit a resume with a cover letter addressing the selection criteria and why you would be the best person for this role

Position Description is attached or available upon request.

For more information, a confidential discussion or enquiry about the role or simply to ask a question do not hesitate to contact Kayleigh Harold on 03 9212 3902 or email [email protected] using the subject line: Business Support Officer - Dandenong / Frankston enquiry via EthicalJobs.

To be successful, you will be required to meet our Safety Screening requirements, and this will include relevant police checks, hold a valid WWCC.

OzChild is an equal opportunity employer and encourages individuals of diverse backgrounds to apply.

OzChild is committed to providing a recruitment process which embeds the values of equity, diversity, and inclusivity, and commit to making reasonable adjustments where necessary to ensure all individuals have equal opportunity to fully participate in the process.

We are an equal opportunity employer and encourage individuals of diverse gender identity, sexual orientation, cultural and religious backgrounds to apply.

OzChild is committed to the employment of Aboriginal people and providing a work environment in which Aboriginal peoples' cultures, beliefs and values are acknowledged and respected, and in which the individual career goals and personal aims of Aboriginal staff are identified, promoted and achieved.

OzChild is a child-safe organisation committed to protecting children and young people from all forms of abuse, bullying, exploitation and neglect, and to creating environments in all our programs and services where children are safe and feel safe.