What you can expect from us

• Great Remuneration Package including Salary Packaging
• Multiple Professional Development Days
• Strong innovative and learning culture

At Onemda, we’re passionate about supporting adults with intellectual disability in learning and life. For more than 50 years, we’ve been delivering a unique mix of learning and therapeutic services which support participants to maximise their wellbeing, achieve their goals and reach their potential.

We are looking for a Full - Time General Manager - Customer Engagement who will be responsible for the strategic direction and leadership for the operational delivery of the Customer Services portfolio.

As our GM - Customer Engagement you will be responsible for:

• Providing the strategic direction and leadership for the operational delivery of the Customer Services portfolio.
• Ensuring Group and Therapy Services are delivering outstanding and impactful outcomes for people with a disability.
• Oversight of service operations and clinical practice to maximise impact, and efficiency.
• Developing and review operational plans, Implementing reviewing and driving KPIs in alignment with organisational goals.
• Driving progressive service design and technology adoption in alignment with sector trends.
• Driving risk management and quality improvement.

Eligibility:

• Tertiary level qualifications in Business Management or Human Services field.
• Current Drivers Licence.
• Minimum 5 years experience in the sector in a similar role.
• Working with Children Check and NDIS Workers' Screening Check
• Familiarity with Disability Services Act 2006, NDIS, NDIS Quality and Safeguards standards, and Victorian Charter of Human Rights