• Be a part of something new at Help aHead Caringbah!
• Work in a multidisciplinary, multi-agency team in a brand-new service
• Full time role, ongoing in line with contract

Job Description

Join Odyssey NSW as a CALD Care Navigator at Help aHead Caringbah. The CALD Care Navigator works collaboratively with consumers from culturally and linguistically diverse (CALD) backgrounds to improve access to mental health (MH), alcohol and other drug (AOD), and community supports. The role facilitates person‑centred, culturally safe, and integrated care, ensuring consumers are connected to the right service at the right time. The Care Navigator reduces barriers to access, provides practical support, and strengthens pathways between the Centre and external service providers.

Essential criteria and Experience

• Demonstrated experience working with CALD communities, including understanding of cultural beliefs, migration experiences, stigma, and barriers to accessing mental health and AOD services.

• Experience in service navigation, case coordination, or community support, ideally within mental health, AOD, or community services.
• Highly developed communication skills, including the ability to adapt communication styles, work effectively with interpreters, and explain complex information in accessible ways.
• Demonstrated ability to build rapport and trust with individuals who may be experiencing distress, trauma, or uncertainty about engaging with services.
• Knowledge of local mental health, AOD, and community service systems, including referral pathways and eligibility requirements.
• Ability to undertake culturally responsive needs assessments, identify barriers, and co‑design goals with consumers.
• Strong organisational and time‑management skills, with the ability to manage competing priorities and maintain accurate documentation.

• The ability to regulate emotions, remain calm and be emotionally resilient while interacting and supporting clients with high levels of emotion and at time emotionally disturbing conversations.
• Hold a current NSW Driver's License.
• COVID vaccinated.
• Hold or have the ability to obtain a Criminal History Check and Working With Children clearance for paid employment.
• Unlimited right to live and work in Australia.

Next Steps

To submit your application please click 'Apply Now' by the closing date.

A position description is attached.