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Customer Service and Administration officer

NSW Stoma Limited

NSW Stoma Pty Ltd is a not-for-profit organisation dedicated to the support of members who have undergone surgery resulting in a Colostomy, Ileostomy, Urostomy / Ileal Conduit or other external pouch procedure.

We are a non-Government, self-help organisation, tasked with distributing stoma and related products on behalf of the Department of Health.

As a registered charity our primary focus is to support our members by:

  • Supplying our members with essential products to manage their stoma.
  • Raising the standard of care and wellbeing for all ostomates.
  • Providing information, education, encouragement and emotional support through our website, journal and our regional and urban information & education days.
  • Funding a free clinic for members with our Stoma Nurse.
  • Representing ostomates and advocating on their behalf to the government, both federal and state.
  • Additional assistance to members as required.

Reporting line: Deputy Manager and General Manager

Location: Unit 5, 7-29 Bridge Rd, Stanmore NSW 2049

Duties include:

  • Front line Customer service duties including monitoring and answering emails, answering phone calls from members and Stomal Therapy Nurses and front desk reception duties.
  • Processing customer orders using dedicated software.
  • Liaising with suppliers and members as required re availability of goods.
  • Processing member payments and following up with members re: outstanding payments.
  • Assisting in other duties, including assisting in the warehouse as required.
  • Maintaining the office environment including keeping the area clean and tidy at all times.


  • Excellent Communication skills.
  • Good computer literacy.
  • Proficiency using MS office suite inc outlook, word and excel.
  • Excellent attention to detail.
  • Ability to work well in a team.
  • Ability to work with minimal supervision.
  • Quick learner.
  • Ability to prioritise tasks while working to competing deadlines.
  • Reliable and punctual with a strong work ethic.
  • Compulsory successful police check.


  • Great team environment.
  • Salary Packaging available.
  • Training & professional development opportunities provided.

Salary Range: working under the Clerks Private Sector Award – salary commensurate with experience.

How to apply

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