About the role:

As a Support Worker in our Tweed Heads region, you'll provide hands-on support to people living with disability in a home setting, assisting with personal care, meal preparation, medication, and daily living tasks while encouraging independence and choice.

This permanent part-time role offers 48 hours per fortnight across a 24/7 roster. You'll build genuine relationships with customers and collaborate with their families and support team to ensure each person's individual goals and needs are met.

If you're caring, reliable, and want to make a real impact every day, we'd love to hear from you.

Your responsibilities:

• Collaborate with customers to develop individualised person-centered support plans that incorporate their identified wellbeing needs, strengths and goals.
• Provide support to customers to improve their independence by assisting with skill development, transport, social activities, supporting with finances, attending appointments, cooking, medication and personal care.
• Support and encourage our customers to participate in activities of their choice, such as social, leisure, sporting, educational and employment activities
• Keep customer records up to date on a daily basis using online systems and electronic databases.
• Develop and maintain professional relationships and networks with customers, families, caregivers and key stakeholders.
• Support customers to navigate the sector to access any additional service they may require.
• Seek out innovative ways to enhance the recovery journey and overall customer experience with New Horizons.

About you

• Minimum Certificate III / Cert IV in Disability, Community or Mental Health and/or willingness to obtain.
• Certificate III/IV qualification must be held prior to commencement of employment.
• A strong set of values that guides your work, incorporating our organisational values of passion, integrity & respect.
• Great computer skills with proven ability to use Microsoft Office and customer relationships management systems.
• Current Australian work rights.
• Minimum 2 years of experience in disability support services required.

Pre-employment Checks:

• Current Police Check ( Issued within the last 3 months)
• Current NSW Drivers License
• NDIS Worker Check (or willingness to obtain)
• NSW WWCC (or willingness to obtain
• Candidates with any valid work rights in Australia are eligible to apply.

About us

With over 55 years of experience, New Horizons is a leading provider of disability, aged care, and community support services, committed to empowering individuals to live their best lives.

Why work with us

Above award pay and great benefits

Your work matters. And so does your pay. At New Horizons, enjoy above-award pay, penalty rates, and salary packaging options that can increase your take home pay by up to $15,900 Plus, get access to novated leasing, paid parental leave, and for full-time employees, RDOs.

Grow with us

Did you know our CEO Luke Buckley started out as a support worker with us, 15 years ago? That's proof your career can go anywhere here. We invest in your future with ongoing training and mentoring, clear career advancement pathways, opportunities to specialise in aged care and disability support, and a rewards and recognition program that celebrates your wins.

Perks for your wellbeing

On top of meaningful work, you'll enjoy extras like Fitness Passport and our confidential Employee Assistance Program, giving you access to fitness, counselling, and wellbeing support when you need it.

Work your way

At New Horizons, you'll get flexible scheduling and work arrangements that support a healthy work-life balance. You can also purchase extra annual leave, and if you work 10 weekends a year, you'll enjoy an additional week of leave on top.

A supportive community

Join a collaborative and respectful team, where diversity is celebrated and every individual is valued. Build meaningful relationships with clients and their families, fostering belonging and making a real difference in the community.

Strong leadership

At New Horizons, you'll be backed by experienced leaders who put your success and well-being first. With tailored coaching and mentoring, you'll have the support you need to grow and thrive.

How to Apply:

To register your interest, please click 'Apply Now' and provide a resume and cover letter outlining your suitability for the role.

If you have any questions about this role or would like to discuss any reasonable adjustment you may require throughout the recruitment process, or require alternative method of submitting your application, please email rec••••@newhorizons.net.au using the subject line: Support Worker - Tweed Heads enquiry via EthicalJobs.

IMPORTANT: New Horizons is an equal Opportunity Employer, and our people represent the community which we serve. We invite all the applicants to apply, including First Nations People, and people from diverse social, cultural and gender backgrounds.

New Horizons acknowledges all Aboriginal and Torres Strait Islander peoples as the traditional custodians of the land.

Due to the high volume of applications, only candidates shortlisted for interview will be contacted.