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Service Manager - Darwin

Neami National
  • Seeking a Service Manager - Darwin IAR Service
  • For all people in Australia living with mental health and wellbeing challenges to live a life that is meaningful to them.

Position details

  • Part Time Permanent (0.5 FTE)
  • Classification: SCHADS Level 6 with a salary range Level 6: $106,487 - $111,209; per annum (pro rata) + Superannuation
  • Salary packaging arrangements providing tax benefits available for living and entertainment expenses increasing your take home income where part of your wage is paid tax free each pay, savings thousands in tax each year
  • Location: Darwin NT

About Neami National

"We're big believers in everyone having the opportunity to live a full life - and we give our all to support people to achieve wellbeing and mental health outcomes that matter to them.

For some people, this means having a stronger sense of self. For others, it may mean nurturing relationships or building the confidence to tackle tomorrow. Everyone has different life goals, and at Neami, we walk alongside people to help improve their quality of life on their terms.

We're proud to support 38,000 people living with mental health challenges across Australia and offer more than 70 services, over 45 different Indigenous lands. These services include mental health and wellbeing, housing and homelessness, and suicide prevention."

About your new role

The Service Manager will work closely with the Senior Manager Operations to support the management and operation of HTH ARPS programs.

The role oversees day-to-day operations of the HTH ARPS programs in order for the service to run smoothly and remain focused on high quality services. The role manages and works alongside the administrative staff, intake, and clinical staff.

The role reports directly to the Senior Manager Operations and has responsibility for the management, maintenance, and development of all administrative and corporate support services on continuous improvement to meet the needs of the local communities being supported and provide high quality service.

Across the programs, the Service Manager, will be responsible for the day-to-day oversight of administrative, project and partner staff management, data reporting and service financial management.

The Service Manager will engage and liaise with Neami corporate support services to ensure that the programs provide quality data and financial reporting to the relevant funders and will endeavour to see the programs achieve milestones as set out in the relevant service agreements.

To ensure success, the Service Manager will work closely with the Clinical Lead and will work to support referral pathways, identify gaps in service and work to build capacity to address identified gaps.

The Service Manager, will undertake a key role in supporting recruitment, training, onboarding, service development, including ongoing evaluation and review of service outcomes.

What you will bring to the role

  • Leadership and Management skills, including experience in people leadership.
  • Proven high level of communication skills including the ability to communicate effectively, both orally and in writing with clients, internal and external agencies, and community members
  • Ability to work as a member of a multidisciplinary team
  • Ability to perform multiple tasks and meet deadlines
  • Ability to work independently with minimal supervision
  • A positive customer service attitude
  • Able to apply organisational policies and procedures
  • Analytical, budgeting skills and knowledge of relevant data bases
  • Health and safety knowledge
  • Ability to model appropriate, positive, and professional behaviour when representing the organisation

What will Neami offer in return?

  • Generous leave entitlements including paid parental leave, Gratis Leave and Wellness Leave
  • Professional development through regular practice development sessions and coaching with your supervisor
  • Ongoing extensive in-house Learning and Development programs to encourage learning and skill-building
  • Employee Assistance Program (EAP) through TELUS - providing holistic health and wellness supports and resources to Neami staff and their immediate family
  • Flexible work arrangements are available for maintaining your work-life balance

What the role requires

  • National Criminal History Check (police check) - disclosable outcomes considered
  • Current Working with Children Check - required before commencement of work
  • Current Australian drivers licence and access to a car
  • Australian working rights

How to Apply

The terms and conditions of the role are listed in the position description which can be found on the Neami Job Vacancy portal (select paper clip icon) or attached below. 

To apply for this position, please:

  • Click the 'Apply Now' button where you will need to create a username and password.
  • Upload your resume and cover letter.

When applying for this position, you are asked to tell us about your previous work experience, your suitability for this role and your answers to any target questions (where asked).

Please include in your application how you would prefer to be contacted (whether via email, text or phone call).

If you have any further questions not addressed in the job advertisement or position description, or if you require any adjustments to participate in the recruitment process, please contact: Peta O'Neill | Senior Manager Operations | [email protected] using the subject line: Service Manager enquiry via EthicalJobs.

If you are excited about this role, but only meet some of the requirements, we encourage you to call or email us to talk about this opportunity. We're passionate about creating opportunities and supporting professional development.

If your application is shortlisted:

  • We may invite you to have an informal phone conversation to discuss the role and get to know more about your experience and interest and answer your questions.
  • We may invite you to an interview (which may be in person or conducted online via Microsoft Teams) with up to three panel members from Neami.

Be Yourself - Neami values and celebrates diversity including multidisciplinary teams and the unique backgrounds, experiences and contributions that each person brings to our community. First Nations people, those identifying as LGBTQIA+, people with disabilities and culturally and linguistically diverse people are encouraged to apply. Our aim is to create a workforce that is accessible, inclusive and reflects the community in which we live.

A position description is attached.

Applications may close early!

Please note we are actively recruiting to this role and as a result this position may close earlier than expected. Please apply now so you don’t miss out on this opportunity!

Apply now

Applications for this role will take you to the employer’s site.

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Apply now

Applications for this role will take you to the employer's site.

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