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Operational Support Officer - UMHCC SA

Neami National

“Full citizenship for all people living with mental health issues in Australian society”

About the Role

  • Part Time and Casual positions available; Maximum Term contract until 30 June 2024 subject to continued Government funding
  • Location: Urgent Mental Health Care Centre - Adelaide CBD
  • Hours 24/7 Rotating Roster; CSS Level 2 $57,960 - $63,239 (pro rata)

The Urgent Mental Health Care Centre (UMHCC) Operational Support Officer is responsible for service administrative and frontline support for the ongoing delivery of South Australia’s first Urgent Mental Health Care Centre. The UMHCC is based on our formal partner, RI International’s (RII) “Crisis Now” movement and their international leading lived experience, high engagement, multi-disciplinary crisis model offering an alternative to Emergency Department presentations.

UMHCC is moving to a 24/7 Rotating Roster therefore your hours of work will be in accordance with a 7 day per week rotating roster which may include a variety of shifts ranging from morning, afternoon, evening, active overnight, and recalls depending on service operational requirements.

The Operational Support Officer will support and contribute to the delivery of high-quality services to consumers by ensuring that staff operating within the UMHCC are provided with office administrative support that is flexible and responsive to their needs.

This role will have specific responsibility for ensuring high quality frontline services including welcoming guests (consumers) and carers seeking care at the UMHCC, responding to service enquires and ensuring guest data is maintained to high standard.

Core duties

  • Assisting with the entry of data for filing and archiving systems
  • Use your skills in all Microsoft office applications and your computer literacy to develop, format, and maintain excel spreadsheets
  • Ensure all internal and external data collection systems are adhered to
  • Participate in the collection and analysis of statistical data as required
  • Participate in and adhere to operational support audit and compliance processes
  • Provide basic IT help desk support for service site colleagues

What will you bring to the role?

  • Relevant experience in a similar role
  • Ability and willingness to work effectively as part of a team, to meet program goals and objectives.
  • Highly developed written and verbal communication skills
  • Be a team player

Why work with us?

Neami offers its staff a variety of incentives, such as:

  • Being a part of a new and innovative way of supporting people in a Mental Health Crisis:
    • Philosophy of Care – Focus on innovative and trauma informed service provision underpinned by a philosophy co-designed with people with a lived experience of mental health
    • Calm and respectful environment
    • Team approach – multi-disciplinary, inclusive of all voices (including the lived experience), learn from each other
    • Internationally recognised model
    • High profile service
  • Paid to complete training before commencement – with ongoing comprehensive Learning and Development training
  • We are looking for people committed to changing the way people experience a mental health crisis are supported
  • Development and career growth opportunities within the UMHCC and Neami more broadly
  • Diverse and inclusive organisation
  • Employee Assistance Program (EAP)

Mandatory Requirements:

  • Criminal record check required before commencement of employment
  • Working with Children and Vulnerable Person check required
  • Adhere to UMHCC immunisation policy

How to apply:

If you feel you have the skills and experience to succeed in this role, then please apply before the closing date.

The terms and conditions of the role are listed in the position description. If you have any further questions not addressed in the advertising words or position description, please contact:

Rebecca Ljubic, Service Manager
Ph: (08) 8448 9100 or Mobile: 0437 180 036

We celebrate multidisciplinary teams and value the rich skills and experiences brought by applicants from a range of sectors and professional backgrounds. Aboriginal and Torres Strait Islander people are encouraged to apply.

How to apply

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