For all people in Australia living with mental health and wellbeing challenges to live a life that is meaningful to them.

Position Details

• Full-Time, Permanent Position
• Classification: SCHADS Level per annum + Superannuation 4, with a salary range of $88,169 - $94,888
• Salary packaging arrangements providing tax benefits available for living and entertainment expenses increasing your take home income where part of your wage is paid tax free each pay, savings thousands in tax each year
• Location: Mascot, NSW 2020

About your new role

Case Managers will collaborate with consumers to develop, coordinate and implement case management plans that guide consumer's support. Case Managers refer and facilitate access to integrated services that focus on consumers progressing towards consumer identified needs, and improved health and wellbeing outcomes alongside specialised services.

Support includes coordinating care with consumers, families and external stakeholders to navigate systems, services, and connection with supports available to them. Case Managers will build and maintain professional relationships with stakeholders and community partners to facilitate holistic care for people accessing the service.

Case Managers are required to use judgement to formulate responses to consumer needs over the long term, short term and in times of crisis.

Working closely with government agencies and other community organisations, Case Managers will support the delivery of the best possible comprehensive service to consumers.

What you will bring to the role

• Formal tertiary qualification in a related field and/or equivalent experience working in a relevant setting.
• Relevant transferable skills and experience.
• Demonstrates an interest and understanding of others and relates well to people at all levels including the impact of trauma, mental distress and social determinates on health and wellbeing.
• Ability to establish respectful professional relationships that have clear boundaries with consumers, staff and partner organisations.
• Understanding the systemic social factors causing homelessness and using this understanding to provide appropriate care to consumers from diverse backgrounds
• Ability to multi-task in fast paced unpredictable environments.
• Proven ability to work autonomously with minimal supervision and to prioritise multiple tasks to meet conflicting deadlines.
• Proven ability to maintain confidentiality and build trust to deal with sensitive and difficult situations.
• Ability to use personal judgement and expertise to independently make decisions regarding service provision within relevant program and sector guidelines and practices including de-escalation and consumer interviews.
• Uses respectful, professional, and aesthetic communications across a range of media.
• Demonstrates emotional intelligence and resilience.
• Strong computer literacy and written communication skill

What will Neami offer

• Generous leave entitlements including Gratis Leave, Wellness Leave and Parental Leave
• Optional monthly Accrued Day Off (ADO)
• 17.5% Annual Leave Loading
• Flexible work arrangements are available for maintaining your work-life balance
• Professional development through regular practice development sessions and coaching with your supervisor
• Ongoing extensive in-house Learning and Development programs to encourage learning and skill-building
• Fitness Passport membership to support your health and wellbeing (available in most States/Territories and subject to minimum working hours and/or length of service)
• Employee Assistance Program (EAP) through TELUS - providing holistic health and wellness supports and resources to Neami staff and their immediate family

What the role requires

• National Criminal History Check (police check) - disclosable outcomes considered
• Current Working with Children Check
• Australian working rights
• A valid driver's licence

How to Apply

The terms and conditions of the role are listed in the position description which can be found on the Neami Job Vacancy portal (please select the paperclip icon in the top right-hand corner).

To apply for this position, please click the "Apply Now" button, then:

• Click the 'Apply' button where you will need to create a username and password
• Upload your resume and cover letter.

If you have any further questions not addressed in the job advertisement or position description, or if you require any adjustments to participate in the recruitment process, please contact:

Fatma Emir, Service Manager - Step A

M: 0448 107 776

Email: [email protected] using the subject line: Case Manager - Mascot enquiry via EthicalJobs

If you have any technical issues when applying for this role, please email [email protected] for assistance.

Be Yourself - Neami values and celebrates diversity including multidisciplinary teams and the unique backgrounds, experiences and contributions that each person brings to our community. First Nations people, those identifying as LGBTQIA+, people with disabilities and culturally and linguistically diverse people are encouraged to apply. Our aim is to create a workforce that is accessible, inclusive and reflects the community in which we live.

Neami is committed to the safety and wellbeing of children and young people. We commit to providing accessible and safe physical and online environments for all children and young people. Click here for the full statement.