National Disability Services (NDS) is Australia's peak body for non-government disability service organisations, representing over 1200 service providers and their workforce of over 150 thousand people who collectively provide support services for nearly 2 million people with disability.

NDS has a strong and influential presence in every state and territory across Australia. Our core functions are to advocate to government for sector-wide changes and improvements, to inform our members about issues that impact them, and to provide resources and services that assist them to deliver sustainable high quality support services for people with disability.

NDS employees have the passion to make a difference, are driven to deliver the highest quality support and services to our members, and thrive in an environment of positive change and continuous improvement. If this sounds like you, check out this opportunity below! Or, to find out more about NDS, please visit our website.

About the Role:

• Full-time, 38 hours, 5 days per week  
• Permanent  
• Melbourne preferred but will consider other locations

The Communications Team is responsible for internal and external stakeholder communications and publications, campaigns and media for NDS. As a small, dynamic team we are focused on delivering creative and engaging content to support NDS and the broader disability community.

Working with the Senior Digital Content and Social Media Advisor, the Digital Communications Officer will write, edit and publish NDS digital content across social media, emails and websites.

Key Responsibilities:

• Write, edit, and publish timely and engaging digital content.
• Review and quality check content to ensure accuracy and consistency with NDS brand and style guidelines.
• Coordinate production of NDS newsletters for states and territories and for sector interest areas.
• Edit and submit email News Updates to NDS members drafted by NDS staff.
• Create and send EDMs through the NDS CRM.
• Write and upload content for NDS websites. Manage content for NDS events web pages.
• Create and post social media content across NDS’s social media channels.
• Create in-house video content for social media, web and EDMs.
• Compile monthly data on NDS social media and website performance.

• Contribute to Communications Team planning and strategy development.
• Develop strong working relationships within own team, with other NDS teams, in particular the State and Territory Managers and the Member Services and Marketing Team.

Other Responsibilities (applicable for all NDS employees):

• Perform other duties and responsibilities as required by manager/supervisor from time to time
• Comply with NDS’s policies and procedures at all times, including (but not limited to) HR, Quality, Work Health & Safety (WHS), IT, Security, and Data Privacy
• Demonstrate the NDS values of respect, teamwork & collaboration, leadership, innovation and accountability in all interactions

Skills & Experience:

• Self-starter with proficient skills in areas including writing, editing and proofreading across various online and social media platforms is essential.
• Analytical and reporting skills including competency in Google Analytics and social media tracking.
• Strong communication skills, with the ability to write accurate and engaging copy for a variety of audiences and simplify corporate or jargon-heavy language.
• Keen attention to detail, with the ability to prioritise workload to meet deadlines and maintain quality under pressure.
• IT literate and competency across web publishing and content management systems, and CRM systems.
• Experience with in-house video shooting and editing.
• Experience with accessible communication methods would be highly regarded.
• Proficiency with the MS Office Suite.
• A tertiary qualification in communications, marketing or similar.

What We Offer: 

• Flexible working opportunities
• Salary packaging benefits
• Employee Assistance Program
• Staff Rewards & Discounts program
• Learning and development opportunities

To Apply:

We welcome candidates from all backgrounds and value diversity and inclusion in our workplace. We encourage all applicants, including Aboriginal and Torres Strait Islander people, people with disability, LGBTIQ and culturally diverse communities to join NDS.

NDS will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via [email protected] or 02 9256 3141 and indicate your preferred method of communication (email or phone).

Please send your CV and a cover letter outlining your Skills & Experience in the areas listed above by clicking on the Apply button. For further information please contact [email protected], using the subject line: Digital Communications Officer enquiry via EthicalJobs. Please do not send your application to this email address, as it's for enquiries only. 

The successful applicant must be prepared to undertake a pre-employment police check. In addition, due to the inherent work, health and safety considerations and legislative requirements of this role, they must also be fully vaccinated against COVID-19 (i.e. double dosed plus recommended booster doses) prior to commencing any work, unless medically exempt.   

Please note that only short-listed candidates will be contacted. No agencies please.