About us:

Midland Women's Health Care Place is a not-for-profit, charitable organisation providing subsidised, professional, individualised and group counselling services to women who have experienced or are experiencing perinatal or postnatal depression, family violence trauma, relationship issues, grief, and loss. A range of therapeutic health and well-being group activities proved a safe, soft entry point for health promotion, education, skills development, fitness, and engagement.

We are currently seeking an experienced part-time Administrator Officer to work from our Midland office.

Empathy, nonjudgment, engagement, and friendliness, as well as the ability to work in a diverse environment with diverse clients, are essential requirements of this role. Demonstrated experience in a similar role is also essential.

About the role:

The Administration Officer is responsible for the services necessary for the smooth running of the organisation. We are seeking someone who can manage client and employee needs. Some of the duties and responsibilities include:

• Client management – bookings, cancellations, new clients, triage coordination, reconciliation of client fees, responding to walk-ins and referring clients to appropriate agencies
• Enforcing compliance with health, safety and security of staff and environmental standards in the office
• Overseeing the use and routine maintenance of buildings
• Coordinate group bookings and attendance, prepare rooms for groups, collect client fees
• Extract data for reporting from Legrand and Excel
• Liaise with suppliers and stakeholders
• Prepare regular reports on office budgets and expenses
• Create and update office policies and procedures to enhance efficiency
• Collaborate with human resources on staff recruitment and training
• Purchase office supplies and maintain office equipment
• Answer phone calls and follow through with client requests
• Support Health Promotions by posting updates to company social media platforms

Skills and qualifications:

• Extensive experience in business management, public administration or human resources
• Experience working with clients
• Extensive knowledge of office administration and business management
• Proficiency in Microsoft Office Suite, especially Excel
• Some graphic design skills for designing flyers, timetables etc
• Strong organisational skills with high-level time management skills and the ability to prioritise effectively
• Ability to work well with others and the ability to work autonomously
• Excellent problem-solving skills
• Attention to detail and thoroughness
• Patience and ability to work in stressful situations
• Strong written and verbal skills with the ability to communicate openly and effectively with stakeholders at all levels

In addition, you will need:

• Current National Police Clearance Certificate.
• Current Working with Children Check.
• Current First Aid Certificate HLTAID003.
• Current WA “C” Class Drivers Licence
• Working Rights within Australia (Citizen, Permanent Resident, or valid Visa).

A position description is attached.