The Employment Services Compliance Coordinator is responsible for ensuring Anangu Employment Services Ltd maintains compliance with all legislative, contractual, governance, funding, operational, and organisational requirements associated with the delivery of Remote Australia Employment Services (RAES) and related programs. The position provides compliance leadership, operational oversight, quality assurance, auditing, governance support, reporting, continuous improvement, and staff support functions across all service delivery locations.

Person applying must have their own housing and vehicle.

Roles and responsibilities

Compliance & Governance

• Monitor compliance with funding agreements, contracts, legislation, and operational guidelines.
• Conduct compliance reviews and risk assessments.
• Maintain compliance registers and monitoring systems.
• Support governance and board reporting requirements.
• Identify compliance risks and recommend corrective actions.

Auditing & Quality Assurance

• Conduct desktop audits, file audits, operational audits, and site reviews.
• Audit participant files and supporting documentation.
• Review outcome claims and service fee claims.
• Monitor corrective actions and continuous improvement activities.
• Prepare audit reports and recommendations.

Policies & Procedures

• Review and update organisational policies and procedures.
• Develop operational forms, templates, and documentation.
• Ensure staff are aware of compliance requirements.
• Support implementation of organisational systems and processes.

Complaints & Investigations

• Coordinate complaints management processes.
• Investigate complaints, incidents, and compliance concerns.
• Prepare investigation reports and recommendations.
• Support disciplinary and performance management processes where required.

Data & Reporting

• Collect and analyse operational data.
• Generate reports for staff, management, executive leadership, boards, and funding agencies.
• Monitor performance against contractual KPIs.
• Support data integrity and reporting accuracy.

Operational Support

• Provide helpdesk support to staff.
• Assist with system administration and operational troubleshooting.
• Support Employment Engagement Officers and site staff.
• Provide relief servicing where operationally required.
• Travel to service locations to provide direct operational assistance.

Financial & Administrative Oversight

• Review and authorise purchase orders within delegated authority.
• Monitor expenditure against approved budgets.
• Support procurement compliance requirements.
• Assist with financial reporting and documentation reviews.

Continuous Improvement

• Support organisational planning and strategy implementation.
• Identify opportunities for service improvement.
• Assist managers to implement corrective actions.
• Promote a culture of accountability, quality, and continuous improvement.

Previous experience

Essential

• Demonstrated experience in compliance, auditing, governance, employment services, or program management.
• Strong knowledge of legislative and contractual compliance requirements.
• Experience conducting audits and investigations.
• High-level reporting and analytical skills.
• Strong organisational and problem-solving abilities.
• Excellent written and verbal communication skills.
• Current Driver's Licence.
• National Police Check.
• Ability to travel throughout Region 21.

Desirable

• Experience working within Remote Australia Employment Services (RAES), CDP, DES, Workforce Australia, or similar programs.
• Experience working with Aboriginal organisations and communities.
• Understanding of Indigenous employment programs and funding arrangements.
• Experience with employment services software and participant management systems.

next steps

To submit your application, please click 'Apply Now' by the closing date.