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Service Manager - Ipswich


  • Ipswich
  • Permanent Full-time
  • High needs disability organisation
  • Opportunity to work for one of the top non-for-profit organisations throughout Queensland and Northern New South Wales
  • Rewarding environment with opportunities for learning and career growth

About Multicap

Operating for almost 60 years, Multicap is one of the most highly regarded disability service providers in Queensland and northern New South Wales offering individual and group activities, supported employment, short-term accommodation (respite), social support and much more. Our sole purpose is to ensure that the quality of life of people living with disability and their families is enhanced by our support.

At Multicap we believe everyone deserves to live life to the full.  Our highly skilled and diverse team of over 1100 skilled professionals are dedicated to helping our customers get the most out of life.

With each new home, social experience, activity, community hub and job, Multicap is an organisation that is here for our customers in all ways, always.

About the role

We are seeking a Service Managers has a true leaders whose approach, is person-centred, and who is attuned to the service users and their teams alike. By creating opportunities, and being a champion of possibility, you'll inspire your team and stakeholders to support each individual to realise the possibilities available to them. This is a rewarding opportunity for an experienced Service Manager, or someone who is ready to take the next step in their career. Supported by a fantastic team, who share your dedication and passion, you'll be responsible for management of a high complex Supported Independent Living service. 

As a Service Manager you will be leading operational teams, and creating opportunities whilst ensuring the service reflects customer’s needs, the organisation’s core purpose, and deliver agreed outcomes for the customer, their families and the organisation. The role will be based in the Ipswich area. Other duties include:

Ensuring the services are managed in alignment to Multicap’s Vision, Strategic Priorities, and customer needs

Providing influential leadership, direction and supports to Team Leader and Support Staff

Establishing and maintaining key stakeholder relationships, enhancing the customer’s experience of Multicap services and providing opportunity for improved brand awareness

Leading and developing a team to ensure that service delivery and service expansion remains individually focused.

About you

We are seeking a Service Manager, who can inspire a team, be accountable, respect and value relationships, give and receive feedback, but above all – someone who can live Multicap’s sole purpose in enhancing lives. Someone who will also bring:

  • Experience in providing services for people with disabilities, particularly those with high or complex needs
  • Qualifications that underpins your practical knowledge (for example, within the human services, community services and nursing field)
  • Experience in staff leadership and performance, including assessing recruitment needs, planning employment development plans, and performance management
  • Experience in developing Person-Centred-Plans within a positive behaviour framework
  • Knowledge of legislation and safe work practices, and a commitment to policies and procedures
  • Financial acumen and the ability to manage within a prescribed budget and provide advocacy where needed
  • Computer literate and proficient in the use of software and systems
  • Ability to prioritise a workload, and respond to emerging situations and appropriate

Mandatory requirement

Please note that the successful applicant will be required to hold or be willing to obtain a positive notice from Disability Services (Yellow Card) and Working with Children Check (Blue card). You must also have your NDIS Worker Orientation certificate completed and please login to https://training.ndiscommission.gov.au/ if you haven't obtained the certificate already.

Salary sacrifice + Meal entertainment

Attractive Salary packaging including $15,900 packaging limit per FBT year (1 April- 31 March) and $2,550 per year for meals and entertainment expenses.

To find out more visit www.multicap.org.au.

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