Médecins Sans Frontières / Doctors Without Borders (MSF) is an international, independent, medical humanitarian organisation that delivers emergency aid to people affected by conflict, epidemics, disasters or exclusion from healthcare. MSF’s actions are guided by medical ethics and the principles of impartiality, independence and neutrality.

Benefits of working with MSF Australia

• Flexible & hybrid working arrangements  
• Salary packaging plus insurance benefits & allowances 
• Annual salary review & annual Performance review
• Annual individual training budget & LinkedIn learning licence
• Employee Assistance Program 
• Wellbeing support & Headspace App 
• Strong culture of diversity and inclusion
• Career growth & development opportunities
• Additional leave & purchased leave options 
• Novated lease & retail discount benefits
• Monthly Friday afternoons off!
• Plus more!

Responsibilities of your role

Reporting to an Assistant Manager this inbound customer care role will have you play a key part in delivering critical donor services and admin tasks to support MSF Australia’s donors while also assisting the fundraising team. Collectively the Supporter Relations function ensures that MSF’s valued donors receive the best possible service and attention.

Working independently within a collaborative and friendly team environment your accountabilities will include:

• Engaging with donors to keep them informed on current MSF campaigns
• Responding to phone and email enquiries, resolving issues and fulfilling requests in a timely manner
• Maintaining accurate donor records in the Salesforce CRM system
• Contributing to projects and continuous improvement initiatives.

What you will bring

To succeed in this donor focused role you will enjoy helping people and will be comfortable working independently within a supportive and professional team environment. You are energised by learning and inspired by the opportunity to contribute to a humanitarian organisation. Ideally can demonstrate the following:

• Experience in a call centre and/or customer service role, preferably within the not-for-profit sector
• Confidence using CRM systems and strong computer literacy
• High attention to detail and accuracy in your work
• Excellent written and verbal communication skills, and the ability to manage competing priorities
• An understanding of and alignment with MSF’s mission and values.

Applications

Select the "Apply Now" button and upload your resume to be considered for this position.

Applications will be reviewed on receipt.  

For more information, see the Job Description, website www.msf.org.au or contact the MSFA Talent Acquisition team with any questions [email protected]  using the subject line: Supporter Relations Officer enquiry via EthicalJobs.

In MSF Australia, the following four values form the foundations of our culture: Courage, Integrity, Inclusion and Pragmatism. They guide us in our work every day, driving our behaviour as we approach delivery of our social purpose and vision.

MSF Australia is committed to developing diversity, equity and inclusion in our workplace and fostering a culture of belonging for all our staff. We believe that a diverse workforce helps us better achieve our social mission of providing aid without agenda. We strongly encourage First Nations peoples, people from LGBTQIA+ communities, people from diverse cultures and language groups, and people who live with a disability to apply. We invite all requests for a reasonable adjustment to the recruitment process if this will support your application.

For more information, please call or email MSFA Human Resources on +61 2 8570 2609  / [email protected]

MSF Australia has a Child Protection Policy and COVID-19 vaccination policy in place, all employees are required to comply with these policies.  

In support of the Child Protection Policy, a criminal background check will be required as part of the  recruitment process for selected candidates. A criminal record will not automatically preclude anyone from the position they have been selected for.

A position description is attached.