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NZ Supporter Relations Administrator

Médecins Sans Frontières

Overall Responsibility

Médecins Sans Frontières is the world’s leading independent organisation for medical humanitarian aid. We offer medical assistance to populations in distress, to victims of natural or man-made disasters and to victims of armed conflict, without discrimination and irrespective of race, religion, creed or political affiliation. 

Because we wish to remain independent 100% of our budget comes from private sources in Australia. Every day more than 33,000 Médecins Sans Frontières field staff provide assistance to millions of people caught in crises around the world. We have offices in 21 countries supporting these teams, including our office in Sydney.

In 2016 Médecins Sans Frontières Australia recruited and facilitated the departure of almost 200 Australian and New Zealand field staff. In addition, approximately 105,000 monthly givers and over 50,000 occasional givers donated in excess of AUD $82 million to the work of the movement. 

The NZ Supporter Relations Administrator is responsible for performing critical administrative tasks between our organisation and our current and potential donors. 

In 2017 the Supporter Relations team went through a comprehensive review and the roles within the team have been reviewed to ensure that our donors receive the best possible care and service. As a result of this review, the team has been split into two specialist groups, one performing donor facing activities and the other performing administrative tasks, where this role sits. There are four Supporter Relations Administrators of which this is one of the positions.

The NZ Supporter Relations Administrator will accept ownership for effectively handling donor requests, issues, complaints and inquiries keeping donor satisfaction at the core of every decision.

The tasks and duties will be shared on a rotational basis between all four Supporter Relations Administrators. 

A Position Description is attached.

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