ABOUT YOUR ORGANISATION

Mornington Community Support Centre (MCSC) exists to build a fair, connected, and caring Mornington Peninsula community where everyone can thrive. Guided by our vision of connection, support and compassion for all, we are a vibrant local hub offering safety, practical help and advocacy for people facing hardship. Our purpose is to meet real local needs through emergency relief, food security, shared meals, crisis accommodation, volunteering, and pathways to financial wellbeing, while working alongside other services to strengthen community resilience. We live our values every day: humility as we listen and learn; respect for each person’s story and culture; compassion as the heartbeat of our response; support that walks beside people; and dignity that upholds everyone’s inherent worth. Together, these commitments drive our service, our partnerships, and our leadership for lasting change.

Find out more at www.mcsc.au 

ABOUT THE ROLE

The Community Support Services Lead works under general direction from the CEO and is responsible for leading the organisation’s Emergency Relief (ER) program along with a range of community support initiatives. The role ensures quality, compliant, and client-centred service delivery through effective volunteer support, contract management, sector engagement, and program coordination. A key aspect of this role is to work with our diverse team of staff and volunteers to get the best out of each person, and the highest outcome for our clients.

This position applies a high level of knowledge and judgment to oversee community support functions, identify service gaps, and design solutions that respond to emerging community needs. The role manages relationships with CISVic, external agencies, and community partners, while contributing to organisational planning, reporting, and program development. The Community Support Services Lead plays a key role in maintaining MCSC’s reputation as a trusted, responsive, and compassionate community service provider.

Full Position Description available below.

ABOUT YOU

Key Selection Criteria

Essential

• Demonstrated experience in community services, Emergency Relief, casework support, or equivalent roles.
• Strong understanding of community needs, vulnerability indicators, and support pathways.
• Experience supervising or supporting volunteers in service delivery settings.
• Ability to manage program responsibilities including compliance, reporting, and stakeholder engagement.
• Strong interpersonal communication skills, with the ability to work effectively with clients, volunteers, and partner organisations.
• Strong team-oriented leadership skill set.
• Demonstrated ability to set priorities, manage competing demands, delegate appropriately, and exercise initiative.
• Knowledge of relevant sector frameworks, standards, and community support practices.

Desirable

• Experience working within CISVic standards or similar ER networks.
• Experience developing community programs or service models.
• Knowledge of material aid processes, safety standards, and service logistics.

ADDITIONAL BENEFITS

This role will be paid at SCHADS Level 5. We are open to appointing the successful candidate on either a 0.8 FTE or full-time (1.0 FTE) basis, depending on skills, experience and availability. 

Work with a vibrant, well established team who care deeply for the community, along with over 250 volunteers in a growing community organisation.

A position description is attached.