• Location: St Kilda (includes travel to various sites and offices as required).
• Type: FT
• Award/Classification: LMAI award Grade 1
• Salary: $30.57 per hour
• Reports to: Hub Manager Vic

About the Organisation

Our purpose is to remove barriers to the personal development and social inclusion faced by children and young people who are deaf or hard of hearing (DHH). Our mission is to inspire and empower DHH children and young people to reach their full potential. This includes supporting young DHH adults to achieve independence, confidence and economic inclusion through employment. In achieving Our vital work, our organisation, staff and volunteers uphold the following values:

• Respectful
• Accountable
• Cooperative, and
• Committed to Service

About Mob Jobs

Mob Jobs is a 100% owned and operated First Nations business that provides specialised culturally safe employment pathways for First Nations people. We also offer a range of tailored corporate development services and training designed to improve organisations cultural capabilities and establish them as an employer of choice for First Nations jobseekers.

Purpose of the Role

To deliver tailored Inclusive Employment Australia (IEA) services to participants who are deaf or hard of hearing, supporting them to overcome barriers and achieve sustainable employment outcomes in alignment with Inclusive Employment Australia (IEA) standards.

Main duties and responsibilities

Core objectives include:

• Provide tailored pre-employment support to Deaf and Hard of Hearing participants, including vocational counselling, skills and capacity assessments, and identification of training needs.
• Build participant capacity for employment by developing individualised strategies that address barriers and enhance work readiness.
• Develop and maintain Job Plans that reflect participant goals, strengths, and agreed actions.
• Actively engage in reverse marketing to promote participants to potential employers and secure suitable job placements.
• Deliver Post Placement Support and Ongoing Support to ensure sustained employment outcomes.
• Maintain accurate and compliant participant records, including file notes and evidence for claims.
• Ensure service delivery aligns with DSS guidelines, IEA contractual requirements, and Our values.
• Foster strong relationships with employers, community organisations, and other stakeholders to support inclusive employment pathways.
• Promote a culture of continuous improvement and high-quality customer service within the team and broader service network.
• The above list is not exhaustive, and the role may change to meet the overall objectives of ours.

Key Working Relationships

With Internal Stakeholders and External Stakeholders:

Key Selection Criteria

The successful applicant must be able to demonstrate and provide evidence of:

• Current Police Check (National Police Certificate) for employment.
• Current Working with Children (WWC) Check
• NDIS Worker Screening
• Valid Driver’s License
• Adherence to WHS policies and physical capability to perform job duties.
• Willingness to travel as required
• Formal qualifications in Community Services or relevant experience in advocacy, support and casework within the community sector.

Experience

Essential

• Proven ability to achieve outcomes in a target-driven environment, including meeting or exceeding KPIs.
• Strong time management and organisational skills, with a track record of meeting reporting and compliance obligations within set timeframes.
• High-level communication, interpersonal, and negotiation skills.
• Demonstrated ability to build and maintain effective relationships with internal and external stakeholders, including participants, employers, and community partners.
• Flexibility and adaptability to work effectively in a dynamic and changing environment.
• Proficiency in Microsoft Office suite and experience with database management.
• Demonstrated physical capability to perform the inherent requirements of the role.

Desirable

• Experience delivering Inclusive Employment Australia, Disability Employment Services (DES-ESS or DES-DMS) programs.
• Experience working with Deaf or Hard of Hearing communities.
• Experience supporting participants with complex barriers to employment.

Knowledge

Essential

• Understanding of DHH communities, including cultural awareness and the unique barriers faced by DHH individuals.
• Proficiency in Auslan, or a strong willingness to develop Auslan skills

Desirable

• Knowledge of Government Employment Services i.e. IEA, DES, WFA delivery, including relevant contracts, guidelines, and compliance requirements.
• Familiarity with the disability and community services sector, including service models and support frameworks.
• Understanding of relevant industry awards, workplace relations, and applicable legislation.

Additional Requirements / Performance Measures / Benefits

• Preferred experience in DES/IEA (not essential)
• Fulfil other duties as required by management and other department personnel as requested/required.

next steps

If you would like to know more about this role, please contact us at:

• [email protected] using the subject line: IEA Employment Coach - Deaf & Hard Hearing enquiry via EthicalJobs or;
• 1300DEADLY (332 359)

To submit your application, please click 'Apply Now' by the closing date to submit your resume through our website.

A position description is attached.