• Full Time, Permanent role
• Location: Camperdown, Sydney
• Make a meaningful difference to the lives of Australians in need

About Us

Mission Australia is a non-denominational Christian charity that has been helping vulnerable Australians move towards independence for more than 160 years.

Every day we support people nationwide by combatting homelessness, assisting disadvantaged families and children, addressing mental health issues, fighting substance dependencies and much more. We are generously supported by our funders, partners and tens of thousands of everyday Australians, who make the work of our tireless volunteers and staff possible.

Mission Australia is committed to keeping children and young people safe with zero tolerance of harm or abuse, and expect all our employees and volunteers to reflect this commitment. 

Your Opportunity

The Common Ground program provides tenants with individual case management and coordination of onsite health, recreational, social and welfare services.  The Front Office Coordinator will facilitate good communication between Camperdown Support Services and Mission Australia Housing staff on site to ensure smooth and effective front office operations. Including the management of rostering concierge coverage in their absence. They will provide guidance, training and support to Camperdown Support Service Case Managers and undertake appropriate client assessments as required by the Program Manager.

Your key responsibilities will be to:

• Warmly greets all guests and residents and creates a calm and inviting lobby/concierge area.
• De-escalating any potential incidents using a trauma informed, person centred approach.
• Develops a strong knowledge of Common Grounds facilities and services and of the surrounding community.
• Provides guests and residents with information about facilities, services, and activities in or outside the property.
• Handles guest complaints and solves problems to the degree possible, escalating where required in line with Mission Australia policy and procedure.

Requirements for Success

• Relevant qualifications ideally within Community Services
• Previous experience as a Case Worker or similar position
• Experience in assisting and supporting people suffering from homelessness
• A positive and person-centred approach with a strong guiding belief about everyone’s capacity to self-right and grow within and beyond their current circumstances.
• An understanding from combined lived experience and professional development about factors that support recovery and a proven ability to use this to positively support others on their recovery journey.

Before starting work with us, you will need to undertake a national police history check, qualifications and referee checks, and have a clearance to work with children/vulnerable people. 

Culture & Benefits  

A career with Mission Australia will offer you rewarding experiences to make a difference to the lives of Australians in need. We have an innovative and supportive culture guided by our values of compassion, integrity, respect, perseverance and celebration.

To ensure our employees feel valued, empowered and celebrated we provide a range of employee benefits including:

• NFP salary packaging benefits reducing taxable income (details via Advantage)
• Generous discounts with hotels, travel insurance and major retailers
• Free, confidential counselling services via our EAP
• Discounted health care with Medibank Private

Diversity & Inclusion

Mission Australia is an inclusive employer. We celebrate our diversity and strive to reflect contemporary Australian society and all the communities in which we work, in order to better serve our clients. We welcome and encourage applications from Women, Aboriginal and Torres Strait Islander people, Culturally and Linguistically Diverse people, People with Disability, Sexually and Gender Diverse people, people with lived experience of adversity and from people of all ages.

As such, if you require any adjustments to submit your application, we invite you to get in touch via email [email protected].

Next Steps

To be considered for this opportunity, please click ‘apply’ and send your cover letter and resume today.

For further information regarding working with us visit Working for Mission Australia.

Please send through your application as soon as possible as shortlisting will commence before the closing date.