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Administration Support Officer - Bendigo & Echuca

Mind Australia
  • Provide vital administrative support in the establishment of our new Mental Health and Wellbeing service
  • Permanent role | Full time
  • Bendigo and Echuca location

Mind strongly encourages applications from Aboriginal and Torres Strait Islander Peoples, people with a lived and living experience of mental distress and recovery, and applicants from all cultures, genders, sexualities, bodies, abilities, spiritualities, ages and backgrounds.

Mind Australia is one of the country’s leading community-managed specialist mental health service providers with a range of residential, mobile outreach, centre based and online services. We have been supporting people living with the day-to-day impacts of mental illness, as well as their families, friends and carers for over 40 years. 

We provide practical and motivational support that helps people to develop the skills they need to move on, thrive and improve the quality of their lives. It’s an approach to mental health and wellbeing that looks at the whole person in the context of their daily life. Mind is committed to diversity and social inclusion.

About the service

The Adult and Older Adult Mental Health and Wellbeing services, also refer to as “Locals”, are a key recommendation from Victoria’s Royal Commission into the mental health service system’s transformation. The Locals will act as the ‘front door’ service to the mental health system and will provide a continuum of care and support, including clinical interventions, wellbeing supports, and therapeutic support through an integrated mental health and alcohol and other drug framework approach. These services will have a ‘no wrong door’ policy, ensuring accessibility to all individuals seeking support.

About the role

We are seeking a high-performing, self-motivated Administration Support Officer for a Permanent, full time opportunity to provide high-level reception and administration support at the Greater Bendigo Loddon Campaspe Local.. As the first point of contact, you will offer high-level administrative support and care to clients and stakeholders accessing the service. The Administration Support Officer is essential in ensuring that the service is perceived as accessible, culturally safe, warm, and welcoming to individuals interacting with the local community. 

Key responsibilities

  • Assist with the establishment, implementation and maintenance of administrative processes and data bases.
  • Provide exceptional customer service to meet and greet people interacting with the Locals.
  • Reception duties including answering phones, booking and confirming appointments, and preparation of new client files.
  • Provide administrative support including managing office systems, correspondence, accounts and billing, data entry and database maintenance.
  • Build and maintain strong relationships with internal and external stakeholders.

What you’ll bring

  • Tertiary qualifications (minimum Certificate IV) in Business Administration or other related field and/or equivalent administrative experience in NFP, Community Services, Social Services, Healthcare or Disability service.
  • Strong Microsoft Office and Excel skills
  • Demonstrated ability to develop and maintain effective working relationships with diverse range of stakeholders.
  • Highly effective communication skills, excellent organisational capabilities, manage competing priorities, work under pressure and meet deadlines.


  • Salary packaging up to $15,899 p.a. allows you to allocate a portion of your pre-tax income to cover living expenses (e.g. rent, mortgage, child care, car leasing expenses etc.)
  • Option to access Meal and Entertainment allowance up to $2,650 p.a. via Salary Packaging.
  • Generous leave entitlements including 8 weeks paid parental leave, 17.5% annual leave loading, and Monthly Accumulated Day off (Full time employees).
  • Access to our Employee Assistance Program (EAP), provided by Converge International, for you and your immediate family members. 


To obtain a position description and apply online click Apply Now to visit Mind Careers - reference number 494397. Please contact the person below for more information.

Lisa Henderson, Locals Establishment Service Manager

[email protected]

The successful applicant is required to complete comprehensive reference and background checking prior to employment, including a Working with Children Check, NDIS Workers Screening Check and the ability to obtain vaccinations against COVID-19.

How to apply

This job ad has now expired, and applications are no longer being accepted.
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