Micah Projects is a community based not-for-profit organisation with a vision to create justice and respond to injustice at the personal, social, and structural levels in church, government, business, and society. We believe that every child and adult has the right to a home, an income, healthcare, education, safety, dignity, and connection with their community of choice. Micah Projects provides a range of support and advocacy services to individuals and families.

The Supportive Housing – Hope Street team are based at Brisbane Common Ground. Each element of Supportive Housing, from building to support service design, aims to create the greatest degree of empowerment and independence for people. Supportive Housing – Hope Street uses the Housing First model. The purpose of the onsite support team is to help tenants sustain stable housing by coordinating support based on individual needs. The team works alongside tenants to set and achieve goals, support independent living, and foster the development of strong support systems.

We are seeking a dedicated and proactive Tenant Service Worker to join our Supportive Housing team at Brisbane Common Ground. This role provides day-to-day support, engagement, and assistance to tenants living in supportive housing, ensuring they can maintain stable accommodation, work toward personal goals, and access services that promote independence and wellbeing.

As part of a multi-disciplinary onsite team, the Tenant Service Worker will engage with tenants in common areas, at Concierge, and in their units, while contributing to a safe, respectful, and responsive environment.

The role involves shift work, including evenings, weekends, and nights, within a 24-hour roster, and shift times as below:

• 7am to 3pm
• 3pm to 11pm
• 11pm to 7pm

This is a casual engagement opportunity with conditions and salary at Level 2 of the SCHADS Award.

Key Responsibilities

• Engage respectfully and safely with individuals with varying degrees of trauma and/or be under the influence of substances, which may present in varying degrees of distress, frustration, or elevated behavioural responses.
• Provide support to tenants of Brisbane Common Ground as part of a multi-disciplinary team.
• Engage with tenants at Concierge, in common areas and in their units.
• Managing roster/shifts (including nightshift).
• Provide excellent customer service and problem solving in a high pressure environment.

Essential

• Ability to negotiate with emotionally heightened people, using de-escalation skills.
• Demonstrated commitment to upholding child and vulnerable adult safeguarding principles.
• Demonstrated knowledge and use of IT systems including personal information and case management systems, data collection, Microsoft products.
• A positive attitude, and the ability to work flexibly and proactively in a team environment and autonomously within program guidelines with a commitment to the values and principles of Micah Projects to meet community needs.

Desirable

• Previous history of employment or study in the social and community services sector.

More information about the role and to learn more about the key selection criteria, select the link to the Position Description or see attached below.

For more information, please email [email protected] using the subject line: Tenant Service Worker enquiry via EthicalJobs.

Benefits of working at Micah Projects

• Join a well-recognised multidisciplinary organisation;
• Salary Packaging option up to $15,899, increasing your take home pay (additional meals and entertainment card option up to $2,650);
• Access to discounted fitness facilities through Fitness Passport for you and your family;
• Access to free and confidential Employee Assistance Program;
• Ongoing professional development opportunities, including further training, so you can broaden your horizons and sharpen your skillset during your time with us;
• Access to other employee benefits, including Portable Long Service Leave (QLeave), supply of uniforms, and Flare benefits.

How to Apply:

If you believe that you have interest, passion, and desire to make a difference in people’s lives, please click on apply.

Please supply a Resume/CV and a covering letter/email addressing the Key Responsibilities and Essential Criteria (maximum of 2 pages), along with any other relevant documentation.

Applications will be assessed with interviews being conducted as they are received so do not delay in applying!

Micah Projects is proud to be an equal opportunity employer. We value diversity and encourage applications from people of all abilities and life experiences. We also encourage Aboriginal and Torres Strait Islander people and those from culturally and linguistically diverse backgrounds to apply.