• Attractive not-for-profit salary packaging options
• Part time fixed term to 30 June 2027 – 28 hrs per week
• Above Award wages and additional paid wellbeing leave
• Convenient location based in Campsie
• Flexible and hybrid working conditions (minimum 2 days per week in office)

Metro Assist is seeking a qualified Financial Inclusion Service Leader to join our dynamic organisation which is committed to making a positive impact in people’s lives. Do you have leadership skills and experience with financial counselling/wellbeing? Join our team! 

About us 

Metro Assist’s vision is to achieve a fair society that respects diversity and enables all people to reach their full potential. We work with individuals, families and communities of diverse backgrounds including migrants and refugees and support their efforts to become resilient and empowered through our range of services. 

We provide refugee settlement support, employment services, family services, emergency relief, tenancy advice, financial counselling and undertake community development projects and initiatives. More information about Metro Assist is available on our website: www.metroassist.org.au.

Metro Assist is currently strengthening and evolving its service delivery model as part of a broader period of organisational integration and growth. This is an exciting opportunity to join at a time of change, where you can play a key role in shaping Financial Inclusion services and improving outcomes for the communities we support.

About the role

Metro Assist delivers a range of Financial Inclusion services across the Inner Southwest Sydney region, including Financial Counselling, No Interest Loans (NILS) and Energy Accounts Payment Assistance (EAPA). 

The Financial Inclusion Service Lead is responsible for the end-to-end leadership, performance and sustainability of these services. This role combines program management, people leadership and senior practitioner responsibilities, and acts as the primary operational lead for Financial Inclusion at Metro Assist. 

The role is accountable for service delivery, funding outcomes, compliance and continuous improvement, ensuring services are responsive to community needs and aligned with funding and organisational requirements.

The position is part time, 28 hours per week, and is responsible for the following: 

• Leading the delivery and ongoing development of Financial Inclusion services, including Financial Counselling, NILS and EAPA. 
• Exercising end-to-end responsibility for service performance, including achievement of program KPIs, service quality and compliance with funding agreements. 
• Managing service delivery settings such as intake, caseload allocation, outreach and service coverage to meet demand and client needs. 
• Providing leadership, supervision and performance management to a small team, including recruitment, onboarding, capability development and managing underperformance where required. 
• Monitoring service demand, client needs and emerging issues, and adjusting service delivery approaches accordingly. 
• Maintaining a small caseload and providing senior practitioner support, including complex case consultation and reflective practice. 
• Managing service delivery within program budgets and funding requirements, including monitoring expenditure and resource allocation. 
• Leading data integrity, reporting and performance analysis to inform decision-making and meet organisational and funder requirements. 
• Acting as the primary operational contact for funders and key stakeholders, and representing Metro Assist in relevant networks and forums.
• Leading the management and resolution of client complaints and contributing to continuous service improvement.
• Ensuring financial counselling practice is consistent with professional, ethical and legislative requirements.
• Identifying systemic issues impacting clients and contributing to advocacy, sector engagement and service development.

The Financial Inclusion Service Lead is a key member of the Service Delivery leadership group and contributes to broader service integration, performance oversight and continuous improvement across Metro Assist. 

A detailed position description is available on our website or attached.

The salary is based on the SCHADS Award L7 with Above Award rates of pay, generous salary packaging options are available to increase your take home pay, additional paid wellbeing leave days are provided to all staff, and flexible/hybrid working options are available.  The successful applicant will also benefit from ongoing support & supervision, and have access to our confidential Employee Assistance Program offering a range of wellbeing supports. 

Essential Selection Criteria

• Relevant tertiary qualification in financial counselling, community services, social work or a related field, or a Diploma in Financial Counselling with relevant experience. 
• Demonstrated experience leading teams or programs within financial counselling, financial inclusion or hardship support services. 
• Strong understanding of financial hardship systems, funding requirements and compliance obligations. 
• Demonstrated ability to manage service performance, including KPIs, data analysis and reporting. 
• Proven leadership capability, including supervision, performance management and workforce development. 
• Strong stakeholder engagement skills, with the ability to build and maintain relationships with funders, partners and community organisations. 
• High-level communication and interpersonal skills, including the ability to influence and advocate.

Desirable Selection Criteria

• Experience managing funded programs or services. 
• Membership or eligibility for financial counselling accreditation.
• Experience working with culturally and linguistically diverse communities. 
• Bilingual in a community language. 
• Current NSW driver’s licence and access to a comprehensively insured vehicle. 

HOW TO APPLY

Applications will be reviewed as they are received.

For enquiries regarding this position, please contact our Human Resources Manager, Jasmine McMullen or Kathleen Mackay on (02) 9789 3744 or email: [email protected] using the subject line: Financial Inclusion Service Lead enquiry via EthicalJobs.  

Please note that only shortlisted applicants will be contacted. 

Metro Assist is an Equal Opportunity Employer and supports an inclusive approach in the workplace. We celebrate our diversity and welcome applications from all cultures, ages, religions, genders, LGBTQIA+ people, Aboriginal and Torres Strait Islander peoples, and people with disabilities. 

All offers of employment are subject to a satisfactory National Police Check and provision of a current Working with Children Check. 

The successful applicant will be required to provide evidence of appropriate legal rights to work in Australia.