• Full Time Permanent Position
• Salary Range $63,770 - $67,609 pa + 9.5% Super + RDO

About Melton City Council

The City of Melton is a place where everyone belongs. Our community is vibrant and diverse and one of the fastest developing in Australia. Our organisation strives to provide our community with state of the art, excellent amenity, health and wellbeing and to support our community to be a lifelong learning city. We invest in innovation and our people’s professional and personal development. We offer generous leave and flexibility that best suits your lifestyle and a collaborative and inclusive culture. You’ll be able to work close to home and have new cafes and shops opening every day amongst the heritage buildings and open green spaces of one of Melbourne’s fastest growing municipalities.

The Opportunity

Home Support are seeking a motivated, enthusiastic and customer-focused individual to provide comprehensive operational and administrative support within its Community Home Support Team.

The Community Home Support team delivers a range of support services for older adults, people with disabilities and their carers who are in receipt of Commonwealth Home Support Program (CHSP), Home and Community Care Program for Younger People (HACC PYP) and National Respite for Carers (NRCP) services.

This position performs a critical role within the Community Home Support team with a primary focus on customer service, data entry, client liaison, staff and client rostering and payroll processing.

Key Responsibilities

• Maintain and process accurate and automated information and records required for payroll and debtor functions.
• Respond to client enquiries promptly, accurately and when necessary, direct customers/clients to the appropriate person.
• Generate and maintain regular and working rosters.
• Provide administrative support across the service delivery area of Client Connections and update client and staff database.
• Participate in the after hours on-call roster.
• Provide input into the streamlining and development of procedures and work instructions designed to improve the operational efficiency of the department.
• Work cooperatively with colleagues to establish and maintain effective work relationships.
• Contribute to the operations of the department through active participation in meetings and other activities.

About You

To be successful in this role you will have the following:

The successful applicant must possess a high level of customer service, a post-secondary qualification in administration (below diploma level) and experience in an administrative role (or other relevant experience). The successful applicant will work closely with two other Client Services Officers within the Community Home Support team.

• Post-secondary qualification in administration (below diploma level) or some experience in an administrative role or relevant experience
• Experience administering services to frail aged people and people with a disability and their carers.
• Communication and interpersonal skills and the ability to handle queries in a tactful and courteous manner and communicate with people from diverse range of backgrounds.
• Excellent computer skills utilising a range of packages including staff rostering and client database programs.

Culture and Values

Our vision for our community is to be: “a thriving community where everyone belongs” and that means there’s a place here for you too. Our organisational values represent us as an established growth Council and the values are reflected in everything we do; our decision-making, our actions and our service provision to the community. Council has a diverse and vibrant organisation and we’d love to have you join us to help shape a city for the future.

We are Vibrant Melton. Our values are:

• Motivate
• Empower
• Lead
• Trust
• Open
• Nurture

Benefits

There are a number of great reasons why our people love working at Melton City Council:

• 19 Day Month
• Flexible Working Hours
• Extensive Career Development & Leadership Programs
• 16 weeks Paid Parental Leave
• 3 weeks Paid Secondary Carer Leave
• Family Room available including Breastfeeding Facilities (Breastfeeding Friendly Workplace accredited)
• Wellbeing initiatives
• Social Club Activities
• Subsidised Uniforms

To read more about our benefits visit https://meltoncity-staff-benefits.applynow.net.au/.

How to Apply

For further information about the position, please contact Anna Munro, Client Connections Team Leader on 9747 7109

To view Position Description and to apply, click Apply Now.

To be eligible for employment at Melton City Council you must be an Australian citizen, permanent resident of Australia or be legally entitled to work in Australia.

At Melton City Council we care for our people, we're committed to the professional growth of our employees and support balance and flexibility. If you want to work with talented, passionate people and build a thriving and vibrant community, we encourage you to apply. We strongly encourage job applications from Aboriginal and Torres Strait Islander people, people with disabilities, LGBTIQ and people from culturally diverse backgrounds.