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Youth Workers - Frontyard

Melbourne City Mission


  • Ongoing full-time and part-time position with salary packaging benefits
  • Join our passionate, supportive and innovative team at Frontyard to make a difference for young people experiencing homelessness
  • Be part of an engaging team that thrives on challenges, in a fun and friendly environment

About the program

Frontyard Youth Services is a specialist youth service. We have a range of multidisciplinary programs to meet the holistic needs of young people aged between 12 and 25 years who are at risk or experiencing homelessness. Our aim, and yours, is to support young people to meet their physical, emotional and social needs and to develop pathways out of homelessness.

At Frontyard, we sit within the Homelessness, & Family Services division. The division supports people experiencing, or at risk of homelessness, families at risk of poorer outcomes and progression to greater forms of disadvantage. This means we have a range of services we can call on to prevent or reduce the impacts of homelessness, and family cycles of disadvantage through our own networks, as well as a developed range of external services.

The Homelessness & Family Services division consists of five areas:

  • Accommodation.
  • Youth and Family Homelessness.
  • Frontyard Youth Services.
  • Family Services.

Many of the services at Frontyard work with young people across greater Melbourne and throughout Victoria.

About the role

These roles are within the Victorias only youth specific Access Point. You will be the first point of contact – so will love to engage and support young people through explaining our programs and conducting initial assessment and planning (IAP).

The role of IAP is to provide support to young people via an holistic intake process, assessment and planning. You will be able to build rapport quickly, love a fast-paced environment, be able to prioritise, whilst engaging with a vibrant cohort of diverse young people.

Your skills in communication, empathy and understanding of healing orientated framework and person-centred practice will give you the tools you need to provide better outcomes for young people in crisis. You will be an innovative thinker, love advocating for young people and have an enthusiastic approach for assertive engagement in a crisis setting.

What we ask of you is to:

  • Develop advanced crisis interventions to meet the needs of young people presenting with multiple and complex needs, including risk assessments and safety plans.
  • Assist young people to access emergency accommodation options and tailored responses to housing needs.
  • Facilitate access to specialist support services, including health, mental health, AOD and therapeutic interventions both within Frontyard and through external services in consultation with a young person and according to their individual case plan.
  • Build rapport quickly with young people using a healing orientated framework and have a positive and agile working manner. You have creative and inclusive ways of engaging with young people with complex experiences from diverse backgrounds.
  • Work collaboratively with other services and programs and enjoy thinking laterally utilising limited resources
  • Strong administrative skills including computer literacy and prioritising of client notes.
  • Current working knowledge of government, community and private sector housing developments, programs, policies & issues. Knowledge of the Opening Doors Framework an advantage.
  • Maintain an up-to-date knowledge of Frontyard programs and relevant external service providers to ensure an integrated service response to young people.

Skills and experience


  • A bachelor qualification in youth work/social work or a related tertiary qualification or extensive experience working in the community services sector.
  • Understanding or experience working with young people at risk or experiencing homelessness, including knowledge of healing-oriented approaches.
  • Strong passion for working with young people and ability to engage young people actively and assertively with complex needs.
  • Ability to complete an holistic intake, use this information to complete an assessment and develop an individualised plan with the young person.
  • An extensive understanding of the homelessness service system with knowledge of patterns, trends, systemic issues and principles in working with at risk young people.
  • Knowledge of the legislative requirements when working with at risk young people.

Please refer to the position description for the full duties and key selection criteria

How to Apply

For more information, including a position description, closing date and how to apply, please click “apply for this job” to be redirected to our website.

For more details or assistance with application submission please email: recruitment@mcm.org.au using the subject line: Youth Worker - Frontyard enquiry via EthicalJobs.

Applicants will be required to undergo a pre-employment safety screening process as part of the MCM selection process. Appointments to MCM roles will be subject to the following safety screening checks (as applicable to the role): National (and International if applicable) Police Check (which includes Proof of Identity Check), Victorian Employee Working with Children Check, Qualification Verification Check, Employment History Check, NDIS Worker Screening Check, Right to Work in Australia and current and valid driver licence.

All costs associated with safety checks (except National Police Check) will be at applicants’ expense. MCM employees are required to be fully vaccinated against COVID-19 consistent with the Victoria public health orders regarding COVID-19 Mandatory Vaccination Procedures and applicants will be required to present acceptable proof of their vaccination status as part of their application.

Our commitment to diversity

At HHA/MCM, we embrace differences in gender, age, ethnicity, race, cultural background, disability, religion and sexual orientation. We know that diversity and inclusion help us to attract, recruit, engage and retain a team of talented people. If you require specific support to apply for this position, please advise the recruiting manager whose contact details are listed in the advertisement. We will work with you to identify the best way to assist you.

Our commitment to safety

HHA/MCM is committed to the safety of its clients and employees, taking a zero-tolerance approach to violence within the workplace and abuse, including child abuse and abuse of people with disability. All employees are required to comply with the Child Safe Standards.

A position description is attached.

How to apply

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