• Ongoing full-time position available
• Melbourne CBD location

• Availability to work shift work including weekends and after business hours shift
• Competitive remuneration package with salary packaging benefits available

About the organisation

We are a leading community support organization working alongside people to live the life they aspire to, their way, providing a broad range of support in Homelessness, Justice, Disability, Palliative Care, Early Childhood Intervention Services (ECIS), and Early Years and Education service areas. A career with us means you are part of an organisation making a real difference.

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About the program

Frontyard Youth Services is a specialist youth service providing a range of multidisciplinary programs to meet the holistic needs of young people aged between 12 and 25 years who are at risk or experiencing homelessness. Frontyard aims to support young people to meet their physical, emotional and social needs and to develop pathways out of homelessness. Many of the services at Frontyard work with young people across greater Melbourne and throughout Victoria.

About the role

This role will oversee the daily operations of the Intensive Support Work (ISW) Team. ISW provides high quality case management services to young people. This includes the provision of case management services to young people staying in the Frontyard Accommodation program and long-term support to them once they have exited the accommodation. Intensive Support Workers are also responsible for the delivery of Frontyard’s Assertive Outreach Program.

Duties include but are not limited to:

• Oversee the provision of best practice, solution focused case-management responses to all young people presenting to Frontyard and staying in the Frontyard Accommodation Program.
• Oversee the delivery and coordination of Frontyard’s Assertive Outreach Program.
• Provide secondary consult to staff working with young people with multiple and complex needs and support them to develop advanced case plans and crisis interventions to meet their needs.
• Manage the allocation of referrals to the Intensive Support Work program.

Skills & experience include but are not limited to:

• A bachelor qualification in social work, youth work or a related tertiary qualification, or equivalent significant work experience with demonstrated experience supporting a team of staff providing case management.
• Demonstrated capacity to build staff capacity and confidence in working with young people presenting with multiple and complex needs
• Understanding of mobile, street based and assertive outreach support and interventions.
• Understanding or experience working with young people at risk or experiencing homelessness, including knowledge of trauma informed approaches, and a strong ability to actively and assertively engage young people with complex needs.
• An extensive understanding of the homelessness service system with knowledge of patterns, trends and systemic issues, and principles in working with at risk young people.
• Knowledge of the legislative requirements when working with at risk young people and an understanding of the requirements for ensuring child safety.

Please review the position description below for the full duties and key selection criteria.

Benefits

We offer a competitive remuneration package including an attractive salary, access to tax-effective salary packaging arrangements and supportive work/life balance provisions. MCM recognises the importance of investing in the training, learning and development of our employees.