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Support Coordinators x 2

Melbourne City Mission
  • 2 Fixed-term full-time positions available (12 months)
  • Thornbury location
  • Competitive remuneration package with salary packaging benefits available

About the organisation

We are a leading community support organisation working alongside people to live the life they aspire to, their way, providing a broad range of support in Homelessness, Justice, Disability, Palliative Care, Early Childhood Intervention Services (ECIS), and Early Years and Education service areas. A career with us means you are part of an organisation making a real difference.

Click here to find out more about us!

Support Coordination

We deliver high quality support coordination to people with a disability and their families. Support Coordination aims to build individual capacity to:

  • Manage and implement the participant’s plan
  • Achieve the outcomes identified in the participant’s plan
  • Connect the participant with formal, mainstream and funded supports

Being a valued member of the support coordination team, you will go above and beyond to strengthen our participants’ abilities to coordinate and implement supports and participate fully in the community. This includes initial assistance with linking participants with the right providers to meet their needs, assistance to source appropriate supports, coordinating both funded and mainstream supports, resolving points of crisis, and developing participant capacity within their own network and community.

About the role

As a support coordinator you would be joining a large supportive team who work across four sites – Thornbury, Boronia, Werribee and Bendigo. Every day is different, but a typical day could include:

  • Making phone calls to participants, families and external service providers
  • Writing case notes and documenting progress towards goals
  • Writing comprehensive reports
  • Liaising with colleagues and discussing service options for participants
  • Liaising with key stake holders including local area coordinators and NDIS delegates
  • Attending and facilitating meetings
  • Budgeting and breaking down participants funding
  • Completing referrals
  • High attention to details and ability to multi-tasking

About you

  • Tertiary qualification and/or significant experience working in the Community Services sector (Disability, Mental Health, Housing, Justice)
  • NDIS awareness, particularly in relation to support coordination and the importance of choice and control for participants
  • Demonstrated ability to develop positive relationships with a range of participants, their families, and their service providers
  • Well-developed communication (both oral and written) skills with the ability to prepare reports and correspondence in clear and concise language
  • Strong interpersonal skills with an understanding of diversity when working with participants and colleagues
  • Strong organisational skills with the ability to manage a high caseload and meet KPI targets relating to the billing of service delivery
  • Intermediate computer literacy with exposure to client management systems (preferred)
  • Ability to be flexible in a changing environment. Embrace change and be innovative
  • Show initiative and use a common-sense approach to your work
  • Enthusiasm and passion for providing quality support to participants and families

Please review the position description below for the full duties and key selection criteria.


We offer a competitive remuneration package including an attractive salary, access to tax-effective salary packaging arrangements and supportive work/life balance provisions. MCM recognises the importance of investing in the training, learning and development of our employees.

How to apply

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