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Senior Outreach Youth Worker

Melbourne City Mission


  • Join our passionate team at the youth refuges to make a positive impact on those experiencing homelessness
  • Be part of an engaging team that thrives on challenges
  • Competitive remuneration package with salary packaging benefits available

About the program

The Homelessness portfolio forms part of the Homelessness and Justice Division. The Division works with four major conceptual domains for service delivery. They include:

  • Early Intervention (Youth & Family)
  • Integrated Responses (Frontyard Youth Service)
  • Homelessness Services (including Lead Tenant)
  • Justice Programs

The Senior Worker plays a key role in leading the operation of the North West Youth Outreach Team working closely with MCM’s 4 Youth Refuges and is a member of the Youth Refuge leadership team.

About the role

We are seeking a skilled youth, housing or homelessness worker for a senior position overseeing a team and program in Melbourne’s North and West. The position would suit someone new to leadership or an experienced case manager keen to transition into leadership positions. The role forms part of the division and Youth Refuge Leadership Team. The position will oversee the day to day program operations of the team, and work in collaboration with managers to ensure that staff and young people are well supported and that great outcomes are achieved. The role provides oversight, leadership, supervision and direction for the team and program, and carries a small caseload. The role is responsible for ensuring program delivery is of a high standard.

Skills and experience


  • Related tertiary qualification fields and experience in working in youth, homelessness, housing or related fields
  • Demonstrated experience, knowledge and skills in the delivery of outreach support program and case management. Experience of working in an accommodation or residential environment will be looked upon favourably.
  • An understanding of the factors that cause homelessness, and how this affects young people.
  • Demonstrated experience leading a team of professionals working in a youth homelessness context, with the ability to oversee a range of crisis interventions and case management strategies to young people at risk.
  • A demonstrated ability to lead, guide, supervise and support employees with a sound understanding of supervision guidelines and best practice principles.
  • Demonstrated experience in developing and delivering high quality programs and services.
  • Strong ability to actively and assertively engage young people with complex needs.

Please refer to the position description attached for the full duties and key selection criteria.

How to Apply

For more information, including a position description, closing date and how to apply, please click Apply Now to be redirected to our website.

For more details or assistance with application submission please email: recruitment@mcm.org.au using the subject line: Senior Outreach Youth Worker enquiry via EthicalJobs.

Applicants will be required to undergo a pre-employment safety screening process as part of the MCM selection process. Appointments to MCM roles will be subject to the following safety screening checks (as applicable to the role): National (and International if applicable) Police Check (which includes Proof of Identity Check), Victorian Employee Working with Children Check, Qualification Verification Check, Employment History Check, NDIS Worker Screening Check, Right to Work in Australia and current and valid driver licence. All costs associated with safety checks (except National Police Check) will be at applicants’ expense.

Applicants will also be required to provide proof of their COVID-19 vaccination status as part of their application process.

Our commitment to diversity

At HHA/MCM, we embrace differences in gender, age, ethnicity, race, cultural background, disability, religion and sexual orientation. We know that diversity and inclusion help us to attract, recruit, engage and retain a team of talented people. If you require specific support to apply for this position, please advise the recruiting manager whose contact details are listed in the advertisement. We will work with you to identify the best way to assist you.

Our commitment to safety

HHA/MCM is committed to the safety of its clients and employees, taking a zero-tolerance approach to violence within the workplace and abuse, including child abuse and abuse of people with disability. All employees are required to comply with the Child Safe Standards.

How to apply

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