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Intensive Case Manager

Melbourne City Mission

About the program

Frontyard Youth Services is a specialist youth service. We have a range of multidisciplinary programs to meet the holistic needs of young people aged between 12 and 25 years who are at risk or experiencing homelessness. Our aim, and yours, is to support young people to meet their physical, emotional and social needs and to develop pathways out of homelessness. At Frontyard, we sit within the Homelessness, & Family Services division. The division supports people experiencing, or at risk of homelessness, families at risk of poorer outcomes and progression to greater forms of disadvantage. This means we have a range of services we can call on to prevent or reduce the impacts of homelessness, and family cycles of disadvantage through our own networks, as well as a developed range of external services.

The Homelessness & Family Services division consists of four areas:

  • Accommodation;
  • Youth and Family Homelessness;
  • Frontyard Youth Services;
  • Family Services.

Many of the services at Frontyard work with young people across greater Melbourne and throughout Victoria.

About the role

As an Intensive Case Manager, you are asked to provide best practice case management services to young people experiencing multiple and complex needs including homelessness. We believe in individual care planning that is innovative and goes above and beyond to ensure that they stop falling through the gaps of service systems. You will love engaging with young people who traditionally struggle to build rapport and provide intensive and holistic support to achieve housing stability and their broader goals. Intensive Case Managers also provide assertive outreach to young people sleeping rough in the CBD.

What we ask of you is to:

  • Effectively manage a case load of young people using a healing-oriented framework. You will utilise creative and innovative pathways to disrupt disadvantage and create pathways out of homelessness.
  • Develop advanced case planning and crisis interventions to meet the needs of young people presenting with multiple and complex needs, including risk assessments and safety plans.
  • Provide assertive street outreach and case management to young people rough sleeping in Melbourne’s CBD.
  • Assist young people to access ongoing accommodation options, particularly supported accommodation, family reconciliation, private rental, shared housing and social or transitional housing in accordance with the case plan.
  • Facilitate access to specialist support services, including health, mental health, AOD and therapeutic interventions both within Frontyard and through external services in consultation with a young person and according to their individual case plan.
  • Maintain an up to date knowledge of Frontyard programs and relevant external service providers to ensure an integrated service response to young people.

Skills and experience


  • A bachelor qualification in youth work/social work or a related tertiary qualification or extensive experience working in the community services sector.
  • Demonstrated experience working within a case management framework.
  • Understanding or experience working with young people at risk or experiencing homelessness, including knowledge of healing-oriented approaches.
  • Strong passion for working with young people and ability to actively and assertively engage young people with complex needs.
  • An extensive understanding of the homelessness service system with knowledge of patterns, trends, systemic issues and principles in working with at risk young people.
  • Knowledge of the legislative requirements when working with at risk young people.

Please refer to the position description for the full duties and key selection criteria.

How to Apply

For more information, including a position description, closing date and how to apply, please click “apply for this job” to be redirected to our website.

For more details or assistance with application submission please email: recruitment@mcm.org.au using the subject line: Intensive Case Manager enquiry via EthicalJobs.

Applicants will be required to undergo a pre-employment safety screening process as part of the MCM selection process. Appointments to MCM roles will be subject to the following safety screening checks (as applicable to the role): National (and International if applicable) Police Check (which includes Proof of Identity Check), Victorian Employee Working with Children Check, Qualification Verification Check, Employment History Check, NDIS Worker Screening Check, Right to Work in Australia and current and valid driver licence. All costs associated with safety checks (except National Police Check) will be at applicants’ expense. Applicants will also be required to provide proof of their COVID-19 vaccination status as part of their application process.

Our commitment to diversity

At HHA/MCM, we embrace differences in gender, age, ethnicity, race, cultural background, disability, religion and sexual orientation. We know that diversity and inclusion help us to attract, recruit, engage and retain a team of talented people. If you require specific support to apply for this position, please advise the recruiting manager whose contact details are listed in the advertisement. We will work with you to identify the best way to assist you.

Our commitment to safety

HHA/MCM is committed to the safety of its clients and employees, taking a zero-tolerance approach to violence within the workplace and abuse, including child abuse and abuse of people with disability. All employees are required to comply with the Child Safe Standards.

How to apply

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