Melbourne City Mission's logo
More from this Employer
Melbourne City Mission's logo

Client Support Administrator

Melbourne City Mission
  • Ongoing part-time position available
  • Thornbury Location
  • Competitive remuneration package with salary packaging benefits available

About the program

Melbourne City Mission’s Palliative Care was established in 1981 as the first community-based palliative care service to operate in Victoria. Melbourne City Mission Palliative Care provides an individualised service response to enhance the quality of life of people who are at the end stage of their illness by providing specialist, interdisciplinary health care and practical support. This may include managing complex issues that the end of life presents to the client, their family, and carers. We are seeking an engaged and proactive staff member to join our Client Support Administration Team The service is provided to residents of the local government areas of Darebin, Hume, Moreland, and Yarra.

About the role

The Client Support Administrator is responsible for providing front line administrative support and a high level of customer service to clients, carers, staff, and external stakeholders. The role plays an integral part in the overall functioning of the Palliative Care service with responsibilities spanning client interface, information management including data entry and processing; office supply and equipment management; accounts and invoice entry. A component of the role is to work within the Palliative Care Liaison team to provide administrative support to the Liaison Nurse.

Duties of this role may include but are not limited to:

  • Perform administrative duties according to business operations and policies and procedures whilst providing excellent customer service to our clients and their carers, in a sensitive and professional manner.
  • Answer telephone calls from clients, carers, referrers other community-based agencies, as well as general enquiries, assisting or redirecting as appropriate
  • Maintain client record (Palcare) and accurately process client referrals, admissions, deaths, and discharges as per MCM Palliative Care procedures.
  • Maintain the medical consumable and stationery supplies and process orders for medical, stationery and other office supplies as required.
  • Collaborate with peers and colleagues to ensure efficient and effective service delivery and continuous improvement of all systems and services.
  • Manage on-site resources (room & car bookings, assisting with set up of room and equipment, reception duties and visitor logs).
  • Generate and process outgoing referrals to other service providers (e.g., Community Health Centres and for respite and applications for related funding) as directed by clinical team/interdisciplinary team.
  • Generate and maintain accurate reporting to support client outcomes.
  • Participate in meetings, debriefing, supervision, training, and forums.

Skills and experience


  • Excellent and demonstrable administrative competencies in telephone and reception
  • Excellent and demonstrable computer skills - specifically data entry, word processing, Excel
  • Demonstrated experience of working with client management systems.
  • The ability to be both clear and firm in dealing with others regarding sensitive and confidential information
  • Ability to maintain an empathetic and engaging manner with clients and carers while completing time sensitive administrative tasks
  • Maximum time effectiveness and ability to distinguish between low and high priority activities
  • Current Victorian driver’s licence.
  • COVID -19 Vaccination or medical exception.


  • Prior employment within the health setting.
  • Knowledge of medical terminology.

Download the attached position description for the full duties and key selection criteria.

Benefits of Joining MCM

  • Be part of a collaborative leadership team that is supportive respectful and responsive to individual team member’s circumstances
  • MCM rewards its employees by providing generous benefits and offering career development and progression.
  • Salary packaging options available
  • Partake in MCM’s Employee Referral Program
  • Access to MCM’s Online Learning platform, providing hours of professional development

How to Apply

For more information, including how to apply, please click “Apply Now” to be redirected to our website.

For more details or assistance with application submission please email: recruitment@mcm.org.au using the subject line: Client Support Administrator enquiry via EthicalJobs.

Applicants will be required to undergo a pre-employment safety screening process as part of the MCM selection process. Appointments to MCM roles will be subject to the following safety screening checks (as applicable to the role): National (and International if applicable) Police Check (which includes Proof of Identity Check), Victorian Employee Working with Children Check, Qualification Verification Check, Employment History Check, NDIS Worker Screening Check, Right to Work in Australia and current and valid driver licence. All costs associated with safety checks (except National Police Check) will be at applicants’ expense. MCM employees are required to be fully vaccinated against COVID-19 consistent with the Victoria public health orders regarding COVID-19 Mandatory Vaccination Procedures and applicants will be required to present acceptable proof of their vaccination status as part of their application.

Our commitment to diversity

MCM embraces diversity and encourages applicants from all different backgrounds to apply regardless of age, gender, cultural background, disability, or sexual orientation. We recognise the strength and value in diversity, and lived experience, actively fostering an inclusive workplace. Aboriginal and Torres Strait Islander people are encouraged to apply.

Our commitment to safety

MCM is committed to the safety of its clients and employees, taking a zero tolerance approach to violence within the workplace and abuse, including child abuse and abuse of people with disability. All employees are required to comply with the Child Safe Standards.

How to apply

This job ad has now expired, and applications are no longer being accepted.

Email me more jobs like this.