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Case Workers x2 - Atrium Housing & Support

Melbourne City Mission
  • 2 Fixed-term full-time positions (3 months)
  • Thornbury location
  • Competitive remuneration package with salary packaging benefits

About the organisation

We are a leading community support organisation working alongside people to live the life they aspire to, their way, providing a broad range of support in Homelessness, Justice, Disability, Palliative Care, Early Childhood Intervention Services (ECIS), and Early Years and Education service areas. A career with us means you are part of an organisation making a real difference.

Click here to find out more about us!

About the role

The Case Worker – Atrium Housing & Support provides structured support to people on bail who are accommodated in short term residential accommodation, along with assisting the general day to day running of the accommodation. The role is responsible for proactively assisting clients to comply with bail conditions and connect with community supports and services that support the person to address their individual criminogenic needs and divert people from further involvement in the criminal justice system. The Case Worker is also responsible for providing an effective reintegration pathway for eligible clients who are exiting the Atrium Housing & Support program. This is achieved through addressing the individual and complex transitional needs of each client through a responsive, tailored and flexible support approach, and providing intensive assistance and support to assist the transition of clients from being on bail to the community.

Duties include but are not limited to:

  • Provide proactive, structured, culturally appropriate case management and advocacy to clients using a strength based and coaching framework to assist clients in reaching self-management of their own needs and divert from further involvement in the criminal justice system.
  • Provide information to clients to assist them to understand themselves, issues impacting on their homelessness, drug and alcohol misuse and/or offending, their rights, and the services and supports available to assist them.
  • Support clients to build their resilience to self-manage their own needs in the community, providing the relevant stakeholders with an updated transition plan on exit from post program support.
  • Provide assertive and intensive support, including actively supporting access and referrals to other services for clients to address specific support needs which are aimed at reducing reoffending.

Skills & experience include but are not limited to:

  • Tertiary qualifications in Social Work, Justice, Psychology, or related community services field, or a Certificate IV with demonstrated experience (minimum).
  • A clear understanding of working within a case management framework including client assessment and intake processes.
  • Strong ability to proactively and assertively engage people with complex needs, particularly in a residential and outreach environment.
  • An understanding of the homelessness and justice service systems with knowledge of patterns, trends and systemic issues, and principles in working with at risk people.

Please review the position description below for the full duties and key selection criteria.


We offer a competitive remuneration package including an attractive salary, access to tax-effective salary packaging arrangements and supportive work/life balance provisions. MCM recognises the importance of investing in the training, learning and development of our employees.

How to apply

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