• Reports To: Chief Operating Officer
• Work type: Volunteer
• Hours: Between 8 - 15 hours per week 
• Dates: Commencing 19th February 2024
• Location: 747 Collins Street, Docklands 3008 / hot desk / work from home arrangements

About Meals with Impact 

Our Purpose:

Meals with Impact exists to help women from migrant and refugee backgrounds feel more confident working in Australia’s hospitality industry through hands-on training, paid work, and a pathway to meaningful, sustainable employment. 

Our Mission: 

To provide the opportunity for learning, training, and working through the creation and distribution of culturally diverse meals in a safe, inclusive, and equitable environment. 

About the role

Gain valuable work experience in the 'for purpose' sector. Volunteer with Meals with Impact and boost their capacity to grow their business for good. The Customer Experience Officer is responsible for providing a professional and welcoming point of service for event and catering enquiries for Meals with Impact. Support this dedicated team to manage enquiries and bookings in a professional manner, while growing your own work experience for future opportunities.

Responsibilities 

Event Coordination:

• Participate in weekly event meetings (currently Mondays, 2 pm) to discuss upcoming event details and outstanding tasks
• Respond to new enquiries, supporting the COO to plan and coordinate events from start to finish
• Input basic data entry (into Monday.com and Event Order Forms)
• Liaise with customers, internal and external stakeholders including menu coordination with the executive chef and operational requirements with the COO
• Work with the client on budgets, and provide solutions based on internal KPIs
• Book in deliveries for off-site catering and events
• Maintain status updates on Monday.com
• Ensure event is completed to the highest standard and help the team to resolve any problems that may arise

Essential Criteria:

• Event management experience
• Experience working in a customer service role, preferably within the Hospitality Industry
• Strong digital literacy skills with ability to use:
• Microsoft programs
• Outlook
• Event Management platforms or ability to learn how to use new platforms
• Excellent interpersonal skills
• A passion for social justice, and a desire to support a 'business for good'

Contact Details

This role reports to Chief Operating Officer Rachael Hua.

Mentoring and direction provided by Rachael Hua.

A position description is attached.