Make-A-Wish

Make-A-Wish is one of Australia’s most trusted charities and part of the largest wish-granting organisations in the world. We partner with children with life threatening conditions, their families, and medical teams to grant wishes as unique as the children who imagine them. At Make-A-Wish, our mission is to grant the wish of every eligible child as we believe these wishes complement treatment, build resilience, and bring hope to these children and their families when they need it most.

The role:

We are seeking a talented, engaged and driven Wish Planner to join the team. Working in the Wish team, you will play a critical role in bringing each wish to fruition. The role of the Wish Planner is to create a bespoke wish journey for every child, working with external suppliers and internal teams to deliver goods, travel and experience wishes on time, within budget.

The role is responsible for creating magical wish journeys, taking the brief from the Wish Catcher Team, and tailoring a wish journey that brings the child’s unique wish to life.  Duties will include designing wishes, sourcing the best suppliers to work with, booking event activities, building itineraries, booking travel and accommodation, working with wish families and managing multiple crucial relationships every day.

This exciting opportunity will suit someone who has a passion for giving, is detail oriented and has exceptional organisational skills, but who also enjoys being creative and using their imagination.

The position will enable you to play a critical role in making wishes possible for children in Australia. 

More of what you will be doing

• Create unique wish designs for each child using the brief provided to you.
• Ensure all special needs of the child and family members are covered accurately.
• Work collaboratively with the Volunteer team, Corporate Partners, Suppliers, and other staff to book high quality, individual and creative wishes.
• Be the main point of contact for Wish Families during the wish planning stage
• Using CRM (Salesforce), manage all tasking within this work environment
• Manage the Australian Celebrity relationships as required.
• Create and provide itineraries to families and volunteers.
• Booking travel and accommodation for the children and their families if required
• Negotiate free/discounted goods and services to drive down the cost of wishes whilst ensuring a high-quality experience.
• Ensure all families have a seamless and quality experience, providing exceptional customer service and empathy.

About you 

• Experience in creative product development or event planning is desirable but not essential
• Ideally will have had previous experience working within the travel industry
• Ability to work within a tight budget
• Task orientated with strong project management skills
• Ability to work collaboratively with and across teams, as well as the ability to work independently
• Good communication and influencing skills
• Strong work ethic, self-driven and proactive
• Self-management and initiative
• Problem Solving and Solution-driven
• Experience using Salesforce is desirable
• Mature, reliable, and trustworthy

In return for your passion and enthusiasm, Make-A-Wish offers the opportunity to work within an engaged, high-performing team while helping to make a life-changing difference to seriously ill children - what could be a better motivation? 

to apply

Please click Apply Now and follow the instructions.

If you have any questions, please email [email protected] using the subject line: Wish Planner enquiry via EthicalJobs.

Make-A-Wish Australia is proud to be a child-safe organisation. Our recruitment practices are strictly adhered to during the application and interview process and include thorough screening to ensure that anyone that joins us at Make-A-Wish aligns with our values and commitment to child safety.