Job Summary
- Applications close:
- Job posted on: 14th Jan 2021
This role is classified based on the Social and Community Services (Western Australia) Interim Award 2011.
Living Proud LGBTIQ+ Community Services of WA was formed nearly 40 years ago to provide support, information and resources to the Western Australia LGBTIQ+ community. We are a non-profit, community based organisation funded by the Department of Health, LGBTIQ+ Health Australia, and Mental Health Commission, as well as fundraising and donations. Volunteers are a vital part of Living Proud, primarily providing confidential telephone counselling for people in need.
In the past few years, Living Proud has received specific project funding from the Mental Health Commission to deliver LGBTIQ+ awareness training to mental health professionals. Through the OneLife Suicide Prevention Strategy Living Proud is able to provide direct services to the LBGTIQ+ community. Living Proud also provides awareness and capacity building training to various government agencies and organisations on LGBTIQ+ issues.
We work in collaboration and partnership with a variety of community groups and organisations to improve the health and wellbeing of LGBTIQ+ people in WA. Living Proud is a member of LGBTIQ+ Health Australia and QLife is our first joint project with the Alliance.
The QLife project provides nation-wide, early intervention, peer supported telephone and web based services to support Lesbian, Gay, Bisexual, Transgender, Intersex and Queer (LGBTIQ+) people of all ages experiencing poor mental health, psychological distress, social isolation, discriminations and/or other social determinants that impact on their health and wellbeing. Phone information, peer support and support services are currently provided by state based services. QLife enhances and coordinates these services, and has been actively operational since mid-2013.
As a paid Counsellor within this project, you will be the first point of contact for phone, web chat and email services to people seeking brief and anonymous frontline support and referral. The Casual Counsellor role/s will provide cover to the regular staff, for leave and emergencies. You will also provide support to the volunteer counsellors who staff the phone lines around Australia in the provision of this peer-based service, and may provide mentoring, debriefing and support to volunteers on shift when needed.
This is an LGBTIQ+ peer role. Applicants must identify as part of the LGBTIQ+ community.
Client Services
Organisation and Administration
The job advertisement and the Position Description provide the basis for the selection process as they specify accountabilities and the selection criteria needed to satisfactorily perform the duties of the position.
This is an LGBTIQ+ peer role. Applicants must identify as part of the LGBTIQ+ community.
Questions or queries about the role prior to application are to be directed to Jaini Shah, Senior Counsellor, and email to [email protected], using the subject line: QLife Counsellor - Teleweb Services enquiry via EthicalJobs.
A position description is attached.