Join Us During an Exciting Period of Growth and Transformation!

Are you passionate about creating exceptional customer experiences and helping people access the supports that can change their lives?

We're looking for a relationship-focused professional who has experience in participant intake, onboarding or customer engagement to become the welcoming first point of contact for people entering Living My Way's services.

This is a rewarding and highly visible role where you'll guide participants and their families from their first enquiry through to service commencement, ensuring every interaction is positive, seamless and person-centred.

As Living My Way continues to grow, you'll play an important role in creating positive first impressions, building trusted relationships and helping more people access the services and supports they need.

If you're passionate about helping people, enjoy building relationships and want to make a meaningful impact in the disability sector, we'd love to hear from you.

Why Join Us?

At Living My Way, you’ll be part of a welcoming, values-driven organisation committed to empowering people with disability to live independently. We offer: 

• A culture of professional development – we invest in your growth
• Work-life balance – flexible and hybrid working arrangements
• An inclusive and supportive environment - your contribution matters
• Not-for-profit salary packaging – increase your take-home pay
• Additional leave benefits – RDOs, purchased leave, and leave loading
• Free on-site parking – Menai Head Office

About Us

Living My Way is a trusted, member-based not-for-profit organisation with over 30 years’ experience supporting people with disability to live independently with choice and control. We are committed to delivering high-quality services while empowering people with disability to achieve their goals and live life their way.

About the role

Reporting to the Growth and Engagement Manager, you'll play a key role in supporting participant acquisition, onboarding and engagement across Living My Way's services.

You will be responsible for managing enquiries, coordinating participant onboarding, maintaining accurate records and supporting positive customer experiences throughout the participant journey.

This role also represents Living My Way at community events and industry activities, helping to strengthen relationships, build brand awareness and support organisational growth.

Key responsibilities

• Acting as a first point of contact for participant and family enquiries
• Coordinating participant intake and onboarding activities across multiple services
• Supporting participants through onboarding, documentation and service commencement processes
• Maintaining regular communication and follow-up with participants, families and referral partners
• Ensuring accurate and timely data entry within CRM systems
• Maintaining participant records and supporting reporting requirements
• Attending community events, expos and information sessions to represent Living My Way
• Building positive relationships with participants, families and sector stakeholders
• Supporting participant retention and engagement initiatives
• Working collaboratively with internal teams to deliver a positive customer experience

About You

You're organised, customer-focused and enjoy helping people navigate services and supports. You have strong attention to detail, excellent communication skills and understand the importance of creating positive first impressions.

You will also bring:

• Experience in a coordination, intake, administration or customer service role within disability, health or community services
• Sound understanding of the NDIS participant journey and service environment
• Experience maintaining accurate records within CRM or client management systems
• Strong communication, organisational and stakeholder engagement skills
• Ability to manage competing priorities while maintaining quality and accuracy
• Experience using Microsoft Office 365 and customer management systems
• Current Driver's Licence and willingness to travel

You'll stand out if you also have:

• Experience supporting participant onboarding within NDIS, DSOA or iCare.
• Experience representing an organisation at community events, expos or stakeholder engagement activities.
• Experience working across multiple funding streams or service models.

Why You'll Love Working With Us

• Competitive salary package
• Hybrid working model
• Rostered Day Off (RDO) program
• Purchased leave options
• Annual leave loading
• Salary packaging benefits
• Free on-site parking
• Ongoing learning and career development
• Opportunity to contribute to participant growth and engagement outcomes
• Strong commitment to Diversity, Inclusion and empowerment.

If you're looking for a role where you can make a meaningful impact while helping people with disability access the services and supports they need, we'd love to hear from you.

For further information, please contact Sandra De Jesus on 0499 984 880 or email [email protected] using the subject line: Customer Intake Coordinator enquiry via EthicalJobs.

No agencies please.