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Peer Support Volunteer - Flexible Location / Remote

  • Be a part of a passionate team, leading best practice in mental health support, prevention and empathy
  • Collaborate with other like-minded volunteers, devoted to harnessing the power of their lived experience to support people struggling day-to-day
  • Volunteer position – Flexible location Australia-wide

About your environment

Since our establishment in 2020, Linkmate has developed an international reputation for our innovative work in mental health research, prevention and support. As a social enterprise, we play a leading role in preventatively supporting Australians who experience challenges with their mental health.

Taking inspiration from the UK and other parts of Australia, Linkmate has adopted a novel, community-based approach to mental health support. This involves peer support using the lived experience of others like you and me, empathy and social prescribing. The latter refers to non-medical support that people can access in their local community.

The Volunteer Mate Team is responsible for connecting with our members on the Linkmate app, listening to them, validating their struggles and inspiring hope with their own story. To achieve this, the Team is accountable for responding to chat requests on the app and signposting members to additional sources of emotional and practical support in their community. This dynamic Team takes a continuous improvement approach to active listening and empathy, ensuring members have a great experience on the Linkmate app.

About your opportunity

We are seeking a Mate to join the Volunteer Mate Team. Your role is to:

  • Listen to, validate and inspire your members with your own story
  • Share your lived experience of mental health challenges from a perspective of strength, resilience and learning
  • Use your own understanding of mental health challenges, service use and the road to recovery to assist your members
  • Develop action plans for members to focus on their strengths and build upon what they love
  • Guide members to beneficial social initiatives and enabling services in their local community (e.g., a book club or financial assistance)
  • Follow up with your members to track and report their improvement in mental wellbeing over time

All about you

We are looking for someone with:

  • A lived experience of lifestyle challenges
  • A passion for helping others
  • Developed interpersonal and customer service skills

What we can offer you

  • The opportunity to make a positive impact on the lives of those affected by mental health challenges
  • A flexible and supportive workplace with excellent work-life balance
  • The chance to draw meaning and purpose from your lived experiences


You must register by clicking 'Apply Now' to express your interest and formally apply for this role - completing the form should take less than 20 minutes altogether. After completing it, you will be invited to complete a 3-part training course designed to coach you in the fundamentals of providing empathetic support.

Once you have completed the course, you will be prompted to book in a time for an interview with the Linkmate team. Those who have successfully answered all questions will join the interview so we can get to know you and you can get to know us a bit better!

Those who have not completed the course successfully will be asked to revise their responses before joining the interview stage again - you will have a maximum of 3 attempts to complete the course successfully.

“Peer work can enable you to derive meaning and value from your adverse experiences and enable you to make a contribution to helping others. These are really significant, life-changing things”

Linkmate will only make contact with applicants that are shortlisted for interview. We are also unable to respond to recruitment agency enquiries.

All offers of employment will be made subject to satisfactory completion of employment checks including evidence of right to work in Australia, and a National Police Check.

Linkmate is an Equal Opportunity Employer. Linkmate is committed to a diverse and inclusive workplace, all applicants will be considered for employment regardless of race, religion, sex, sexual orientation, gender identity, or disability status. Aboriginal and Torres Strait Islander people are encouraged to apply.

Linkmate has a strong commitment to the safety, wellbeing and protection of all members. We therefore have robust screening procedures in place for all volunteers. This will include a criminal record check and referee checks.

How to apply

This job ad has now expired, and applications are no longer being accepted.

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