• Competitive base salary + Salary packaging options + Super + Monthly RDO
• Permanent full time role based in Shailer Park with onsite parking 
• Prior experience working within NFP and complex rosters will be highly regarded

About the Organisation

Life Without Barriers is a leading social purpose, not for profit organisation of 7,000 employees working in more than 440 communities across Australia. We support children, young people and families, people with disability, older people and people with mental illness. We work with people who are homeless and refugees and asylum seekers.

We want to employ people who reflect the diversity of our clients to ensure we can support each client's individual needs and wants. We encourage people of Aboriginal and Torres Strait Islander background and people with disability to apply.

About the Role

The Team Leader - Rostering is a critical role in the effective and sustainable management of the Disability workforce. The role coordinates the rostering team to organise and allocate work and provides higher level advice and support to Rostering Officers.

The incumbent monitors, reviews and manages work completed by Roster Officers and as required and oversees work by coordinating and optimising the available workforce; supervising and utilising the rostering and scheduling systems to best meet customer requirements and to promote a sustainable workforce.

The incumbent uses strong interpersonal skills to build confidence and trust of customers and promotes our workers’ capacity, capability and loyalty. The incumbent will also support and participate, where required in project related activities within the wider Business Support & Customer Relationships team.

Key Responsibilities:

• Work with managers to develop and implement strategic and operational plans to manage and improve rostering
• Lead the Roster Team across end to end management of the roster function to ensure compliance in accordance with the relevant industrial instrument, legislation, rostering, health and safety and business requirements
• Monitor, review and manage systems and processes to support effective and optimal teamwork distribution
• Ensure end of pay period activities, including checks and reconciliation have been completed by rostering and operational staff
• Monitor and audit rosters and schedules developed to ensure support is delivered to participants that reflects NDIS plans, service agreements and are in accordance with relevant business principles, legislation and agreements
• Where required, monitor planned rosters and schedules, NDIS plans, service agreements, customer feedback and complaints, to resolve issues and channelling any action required to the relevant team members

Skills & Experience  

• Certificate III or Diploma in administration / business studies or equivalent
• Working knowledge of relevant legislative and regulatory environment for areas of business responsibility
• Demonstrated knowledge of workforce management principles, health and safety, industrial instruments and roster optimisation
• Demonstrated experience in a similar role
• Demonstrated coordination and / or leadership experience
• Demonstrated experience in providing advice and support to management and/or staff on roster related matters
• Demonstrated experience in the use of rostering systems or tools
• Demonstrated experience in managing competing priorities and to deliver high quality outcomes within agreed timeframes

Successful candidates will be required to clear probity checks including National Criminal History Record Check and Working with Children Check.

Benefits

• Competitive base salary + Salary Packaging Options + Super + Monthly RDO
• Excellent salary sacrificing tax benefits, novated leasing, meal and entertainment allowance and more
• Opportunity to work for one of Australia's largest social purpose organisations

How to Apply

Include your resume and covering letter in one document, click ‘Apply Now’ and follow the prompts.

For confidential enquiries including persons with disability that require application adjustments, contact [email protected] with the subject heading ‘Rostering Team Leader QLD/NT enquiry via Ethical Jobs’ or call 0472 878 367.

Applicants are encouraged to apply as soon as possible as applications may be reviewed prior to the closing date; and as such the closing date is subject to change without notice.

We are dedicated to playing our part to reduce the spread of COVID-19 and bring continuity of care and support to our clients. With this in mind, if you are successful, we will discuss with you an alternative to a face to face interview.

Life Without Barriers supports the Royal Commission into violence, abuse, neglect and exploitation of people with disability. We believe people with disability need to be heard and for these experiences to influence how support services like ours are delivered. View our statement here (https://bit.ly/2GzZGWA).