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NDIS Client Engagement Planning Officers

Life Without Barriers (National)

About the Organisation

Life Without Barriers is a leading social purpose, not for profit organisation of 7,000 employees working in more than 440 communities across Australia. We support children, young people and families, people with disability, older people and people with mental illness. We work with people who are homeless and refugees and asylum seekers.   

We want to employ people who reflect the diversity of our clients to ensure we can support each client's individual needs and wants. We encourage people of Aboriginal and Torres Strait Islander background and people with disability to apply.

About the role

This is a new role responsible for coordinating the client consultation with all VDAS NDIS clients who are transitioning from state based funding to NDIS funding and to support VDAS Client Services to be prepared for tracking and claiming of all agreed NDIS funded supports.  This is a full time, 12 month maximum term contract role, location flexible.

Key Responsibilities  

  • Work in partnership with VDAS Client Services and the clients to understand their needs and expectations
  • Work with clients and key staff to develop a Service Agreement that reflects customer needs and preferences
  • Provide information about service capacity and limitations to clients
  • Work with VDAS Client Services to ensure accurate tracking and claiming processes are in place
  • Complete tracking and monitoring of systems, service satisfaction activities and weekly reports 
  • Establish services within the parameters of relevant legislation, policy and procedure including HSE, IR and the National Disability Service Standards

Skills & Experience  

  • Tertiary qualifications, minimum Certificate IV in Disability, Mental Health or Community Services or equivalent demonstrated knowledge and experience
  • Current driver’s license
  • Demonstrated experience engaging and supporting clients / customers and their families to enable them to understand new information and make informed decisions
  • A sound understanding of person-centred approaches, the principles of the NDIS and the National Disability Service Standards
  • The ability to work collaboratively with a range of stakeholders including peers, employees, external organisations, funding bodies and government agencies
  • Strong written and oral communication, interpersonal and customer service skills
  • Demonstrated experience in managing competing priorities and to deliver outcomes within agreed time frames and quality standards
  • Demonstrated ability to use data bases and  Microsoft Office - Outlook, Word and Excel

Successful candidates will be required to clear probity checks including National Criminal History Record Check and Working with Children Check (where relevant to the role).


  • New role – 12 month maximum term contract – location flexible
  • Opportunity to work for one of Australia's largest social purpose organisations
  • Great salary packaging benefits & monthly RDO

How to Apply

Include your resume and covering letter in one document, click ‘Apply’ and follow the prompts. For any enquiries including persons with disability that require adjustments, contact at recruitment@lwb.org.au, using the subject line: NDIS Client Engagement Planning Officers enquiry via EthicalJobs.

We are dedicated to playing our part to reduce the spread of COVID-19 and bring continuity of care and support to our clients. With this in mind, if you are successful, we will discuss with you an alternative to a face to face interview. 

Life Without Barriers supports the Royal Commission into violence, abuse, neglect and exploitation of people with disability. We believe people with disability need to be heard and for these experiences to influence how support services like ours are delivered. View our statement here (https://bit.ly/2GzZGWA). 

How to apply

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