About the Organisation

Life Without Barriers is a leading social purpose, not for profit organisation of 8,000 employees working in more than 440 communities across Australia. We support children, young people and families, people with disability, older people and people with mental illness. We work with people who are homeless and refugees and asylum seekers.   

We want to employ people who reflect the diversity of our clients to ensure we can support each client's individual needs and wants. We encourage people of Aboriginal and Torres Strait Islander background and people with disability to apply.

About the role

Newly created position to coordinate operational performance improvement processes and the implementation of national projects within Child, Youth & Family (CYF) services. This role will ensure that operational systems and processes are efficient and fit for purpose and where possible create national alignment. Your relationship building and influencing skills at senior levels will be key to your success in this role. This is a permanent full time position where you can be based anywhere.

Key Responsibilities

• Support the Director, Operations and Strategic Initiatives and the CYF leadership team to develop and implement strategic and operational business plans
• Conduct high-level, holistic analysis of the operational performance of CYF programs
• Undertake root cause analysis or diagnosis into issues and concerns and connect relevant business units and support services to address and rectify issues
• Facilitate and support the development of operational policies, processes and programs
• Actively work with stakeholders to identify, assess and mitigate strategic and operational risks
• Manage the development, coordination, planning, execution and delivery of operational improvement projects
• Engage and build positive working relationships with CYF Managers and Business Partners to facilitate their involvement in key CYF operational priorities and ensure support is provided

Skills & Experience

• Tertiary level qualifications in relevant field (e.g. business, psychology) or equivalent business management field
• Experience working at a senior level within Out of Home Care in Australia, including working knowledge of relevant legislative and regulatory environment
• Ability to implement state-wide and national business improvement projects and strategies
• Proven experience in building and managing relationships with key internal and external stakeholders at a senior level
• Demonstrated business acumen
• The ability to influence and work in partnership with various stakeholders and various levels

Benefits

• Newly created position with the ability to make a huge impact
• National position within a growing team
• Inclusive and respectful culture with fantastic leadership

Successful candidates will be required to clear probity checks including National Criminal History Record Check and Working with Children Check (where relevant to the role).

How to Apply

Include your resume and covering letter in one document, click ‘Apply’ and follow the prompts. For any enquiries including persons with disability that require adjustments, contact Mikaella Latimore at [email protected] using the subject line: Manager, Operational Support - Child, Youth and Family - Flexible Location enquiry via EthicalJobs.

We are dedicated to playing our part to reduce the spread of COVID-19 and bring continuity of care and support to our clients. With this in mind, if you are successful, we will discuss with you an alternative to a face to face interview. 

Life Without Barriers supports the Royal Commission into violence, abuse, neglect and exploitation of people with disability. We believe people with disability need to be heard and for these experiences to influence how support services like ours are delivered. View our statement here https://bit.ly/2GzZGWA