About the Organisation

Life Without Barriers is a leading social purpose, not for profit organisation of 8,000 employees working in more than 440 communities across Australia. We support children, young people and families, people with disability, older people and people with mental illness. We work with people who are homeless and refugees and asylum seekers.   

We want to employ people who reflect the diversity of our clients to ensure we can support each client's individual needs and wants. We encourage people of Aboriginal and Torres Strait Islander background and people with disability to apply.

About the Role

As a Client Services Officer, you will play a key role within the Client Contact Centre whose function is to provide LWB clients with support for service requests, service scheduling and feedback on our services. You will facilitate phone and email queries to support person-centred resolutions.

You will oversee payment of accounts including initial complaint investigation and resolution. Experience in customer service, administration and overseeing accounts is highly desired.

This is a contract role until 1st August 2021 based in Griffith ACT with the high possibility of extension.

Key Responsibilities

• Engage with clients via phone and email in a timely manner, this will include scheduling-related enquiries, session cancellations, client feedback etc
• Provide advice on LWB service offerings and indicative wait times
• Process account payments promptly and accurately, assist with invoice queries
• Develop and maintain a strong understanding of our services and the associated costs
• Maintain client records in real-time, ensuring accurate and confidential entry of data
• Model a professional approach to your accountability, have a solution focussed mindset and act in accordance with our LWB Values

Benefits

• Join one of Australia’s largest Social Purpose Organisations
• Competitive remuneration with access to fantastic Salary Packaging benefits
• Supportive team with ongoing growth and learning development opportunities

Skills & Experience

• Cert III in Aged Care, Community, Human Services or similar qualification
• Knowledge of and ability to apply person-centred thinking to achieve complaint resolution
• Strong communication, time management and computer skills
• Experience in accounts processing (invoicing, receipting, financial admin)
• Ability to build strong relationships and work collaboratively with a range of stakeholders

Successful candidates will be required to clear state-based probity checks including a National Criminal History Record Check.

How to Apply

Include your resume and covering letter in one document, click ‘Apply’ and follow the prompts. For any enquiries including persons with disability that require adjustments, contact Brooke Niass at [email protected] using the subject line: Client Services Officer enquiry via EthicalJobs.

Life Without Barriers supports the Royal Commission into violence, abuse, neglect and exploitation of people with disability. We believe people with disability need to be heard and for these experiences to influence how support services like ours are delivered. View our statement here (https://bit.ly/2GzZGWA)