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Change Analyst - Carer CRM - Location Flexible

Life Without Barriers (National)
  • 6 month Full Time Contract

About the Organisation

Life Without Barriers is a leading social purpose, not for profit organisation of 7,500 employees working in more than 440 communities across Australia. We support children, young people and families, people with disability, older people and people with mental illness. We work with people who are homeless and refugees and asylum seekers.   

We want to employ people who reflect the diversity of our clients to ensure we can support each client's individual needs and wants. We encourage people of Aboriginal and Torres Strait Islander background and people with disability to apply.

About the role

The purpose of the Carer CRM position is to design, develop and schedule all end user related change activities to support the successful implementation of a CRM solution.

Key Responsibilities

  • Develop a change management plan based on a situational awareness of the change and the groups being impacted by the change. 
  • Provide expert advice on the design, development and implementation
  • Work with Project team to design, develop and deliver a comms plan including targeted message plans, communication preparation and delivery  
  • Lead the planning of the transition process from the current state towards the target operating model, extending to definition and implementation of new roles and organisational structure 
  • Define and measure success metrics and monitor change progress and adjust change plans and material accordingly
  • Apply and uphold the principles of a respectful, inclusive and diverse workplace, free from discrimination, harassment or bullying

Skills & Experience

  • Demonstrated experience in assessing the requirements ensure adoption of a major change and planning activities accordingly.
  • Knowledge in developing and maintaining artefacts & materials necessary to support end-users through a change (eg. Quick Reference Guides, How-To video’s, etc)
  • Proven experience managing stakeholder engagement and communications, and associated change and transition activities.
  • Experience in managing competing priorities and to deliver high quality outcomes within agreed timeframes

Benefits

  • Monthly rostered days off
  • Salary sacrificing
  • Opportunity to work on a large change project in a National Organisation

Successful candidates will be required to clear probity checks including National Criminal History Record Check and Working with Children Check (where relevant to the role).

How to Apply

Include your resume and covering letter in one document, click ‘Apply’ and follow the prompts. For any enquiries including persons with disability that require adjustments, contact recruitment@lwb.org.au, using the subject line: Change Analyst - Carer CRM - 6 month Full Time Contract - Location Flexible enquiry via EthicalJobs

We are dedicated to playing our part to reduce the spread of COVID-19 and bring continuity of care and support to our clients. With this in mind, if you are successful, we will discuss with you an alternative to a face to face interview.

Life Without Barriers supports the Royal Commission into violence, abuse, neglect and exploitation of people with disability. We believe people with disability need to be heard and for these experiences to influence how support services like ours are delivered. View our statement here (https://bit.ly/2GzZGWA)

How to apply

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