Lifeline Australia is a National Charity providing all Australians experiencing a personal crisis with access to 24-hour Crisis Support and Suicide Prevention Services.

About the Role:

Reporting to the Learning and Organisational Development Manager, the purpose of the Registered Training Organisation Program Learning & Development facilitator is to maintain RTO Compliance across operational, training assessment activities for Lifeline programs while promoting high quality, consistence service delivery across Lifeline national services.

In this role, the L&D facilitator is to collaboratively work with internal and external subject matter expects and stakeholders to develop, design and deliver effective and engaging training materials.

The perfect candidate will have a positive, ‘Can do attitude and approach to go ‘above and beyond’ in a faced paced thriving environment. They also must be a creative thinker that thinks ‘outside the square’.

Experience and Education:

Essential Requirements:

• RTO administrative and compliance skills and experience
• Customer Service and Relationship Management Experience
• Very strong written and verbal communication skills
• 2+ years’ experience in program planning and project management skills
• Knowledge and application of the Standard RTO’s 2015 and VET sector reporting systems, policies and procedures

Desirable:

• Certificate IV in Training and Assessment
• Experience in Learning and Development
• Mental Health Sector experience

Position Duties:

Key activities of the position will be:

• Manage day to day operations to ensure consistency through legislative requirements, quality standards and performance against goals and objectives
• Review and continuous improvement
• Effective Administration and Record keeping
• Mapping of training to units of competency
• Annual declaration and other stat requirements
• Technical support for all training matter with lifeline Australia
• Any other ad hoc duties as they come up

Benefits:

• Have a Real Impact on society working for Lifeline Australia
• Lots of variety and opportunities to work on projects
• Career Development
• Expand your skills set and excel at a thriving time