• NDIS - Recovery-Oriented - Capacity Building - Values-Led Practice Role
• Redcliffe / Brisbane Area
• Fulltime Position
• Annual income from $88 000 + super

Full-time Position for Experienced Psychosocial Recovery Coach / Support Coordinator within the team.

At Lets Connect Support Services, we believe people thrive when they are genuinely heard, respected and supported to build meaningful lives within their communities. We are seeking an experienced professional to work across Psychosocial Recovery Coaching and Support Coordination, within a values-led, ethical framework that prioritises clarity, boundaries and quality practice.

This role is for someone who values integrity, accountability, and recovery oriented practice- and understands that blurred lines help no one.

Person first, Always

We see the person before the plan or diagnosis. People are experts in their own lives.

Respect & dignity

We work alongside people, not over them. Choice and control are supported with responsibility.

Integrity & Accountability

We follow policy, procedures, and role scope because they protect participants and workers.

Connection Over Control

We build natural supports and community connection- not dependency.

Recovery is possible

Recovery is individual and non-linear. Our role is to walk besides, not direct.

Clear Boundaries Create Safety

Ethical practice and role clarity are non-negotiable.

ABOUT THE ROLE

This is a dual-skilled position, however:

Lets Connect Support Services does not provide both Psychosocial Recovery Coaching and Support Coordination to the same participant. This is a deliberate ethical decision to prevent role confusion, power imbalance, and blurred boundaries, and to ensure participants receive independent, transparent support.

You may work in either role depending on participant need, but never both for the same person.

As a Psychosocial Recovery Coach, you will:

• Use recovery-oriented practice to support people with psychosocial disability
• Identify strengths, goals, and recovery pathways alongside participants.
• Build capacity, autonomy, and confidence.
• Support community participation and connection
• Encourage independence rather than reliance on services

As a Support Coordinator, you will:

• Support participants to understand and implement their NDIS plans
• Coordinate supports aligned with participants goals and preferences
• Build participant capacity for informed decision-making
• Work collaboratively with providers, clinicians, and informal supports
• Monitor plan implementation, risks and changing needs
• Maintain clear, accurate, and compliant documentation

Across both roles, you will:

• Maintain professional boundaries at all times
• work within NDIS guidelines and organisational policies
• Understand that choice and control require structure and accountability
• Practice ethically and transparently.

Professional Support & Work Environment

At Lets Connect Support Services, we actively support our team through:

• Ongoing training and professional development
• Regular supervision and reflective practice
• Access to an Employee Assistance Program (EAP)
• Opportunities to work from home once established in the role.

About you

You are someone who;

• Understands both roles - and why they must remain separate
• Values supervision, learning, and reflective practice
• Maintains empathy without rescuing or over-involving
• Understands compliance as participant protection
• Communicates clearly and professionally
• Aligns strongly with Lets Connects values and culture

ESSENTIAL REQUIREMENTS

• Relevant qualification in mental health, community services or social work
• Certificate 4 Mental Health and/or Certificate4 Peer Mentoring Support
• Demonstrated experience in psychosocial disability and/or mental health
• Demonstrated experience as a Support Coordinator
• Strong understanding of the NDIS and role boundaries
• Excellent written and verbal communication skills
• NDIS worker screening check
• Current drivers licence and access to vehicle with full insurance

What we offer

• A values-led, ethical organisation
• Clear role definitions and expectations
• Ongoing training, supervision and professional support
• Access to EAP
• Flexibility with work-from-home options once established.
• Mobile phone and computer supplied
• A work place where professionalism, integrity and humanity matter

This role is for you if:

You believe ethical practice, clear boundaries, and recovery-focused work matter.

This role is not for you if:

You prefer to blur roles, avoid accountability or treat policy as optional.