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Senior Project Officer - Client Services Unit

Legal Aid
  • Temporary – Full time until 30 June 2025
  • Competitive Salary Package of up to $149,165
  • Sydney (Haymarket)

About us

Legal Aid NSW helps people with their legal problems. We can help people with most areas of criminal law, family law and every day civil law legal issues. We give legal advice, help at court and do family dispute resolution. We can do this over the telephone or at one of our 28 offices.

About you

The Client Service Unit is looking for a temporary (until 30 June 2025) Senior Project Officer to join us working on the next stages of client service transformation.

Are you a collaborator interested in improving the way Legal Aid NSW provides services to clients? Do you have experience in research and analysis, stakeholder and project management and strategic communication? Then please consider applying for this exciting opportunity.

We may use this recruitment to create a talent pool for similar ongoing or temporary vacancies we have over the next 18 months. 

About the role

The Senior Project Officer, Client Services Unit manages and coordinates the development, implementation and evaluation of strategic and operational client service projects which support the achievement of the Legal Aid NSW Strategic Plan 2023-2028 and other organisational objectives.


We are committed to diversity and inclusion

We are committed to creating a culturally safe and genuinely inclusive organisation and workplace for everyone who works and interacts with us. We strive to be a place where people from diverse backgrounds want to work, where voices and cultures are valued and where people feel valued, welcomed, respected and heard. 

We want a workforce that reflects our clients, so we can deliver a service that meets the needs of the community. We welcome applications from people with diverse backgrounds — including Aboriginal and Torres Strait Islander people, people with disability, the LGBTQI+ community, culturally diverse people and other diverse communities. 

We acknowledge, support and accommodate the diverse access needs of people with visible and invisible disabilities. If you need a reasonable adjustment to participate in the recruitment process, or you’d like information about what we can do to help you, please contact our team at [email protected] using the subject line: Senior Project Officer - Client Services Unit enquiry via EthicalJobs.

Other benefits of working with us

  • You will have access to training, development and mentoring opportunities.
  • We are an accredited Flex Ready certified employer and are recognised as leaders in the area of flexible work. Most of our staff work flexibly — for example, from home some of the time or in a way that helps them balance family and work life.

The essential requirements for this role 

You must:

  • be willing to do a Criminal Record Check and/or Working with Children Check
  • hold Australian or NZ citizenship, Australian Permanent Residency (for ongoing vacancies) or a valid visa to work in Australia (for temporary vacancies)
  • have demonstrated knowledge and expertise in research, analysis and communication
  • have demonstrated experience in managing complex projects in short timeframes
  • have demonstrated experience in establishing and maintaining multiple stakeholder relationships 

The following requirements are desirable:

  • have demonstrated knowledge and experience in monitoring and evaluation
  • have demonstrated understanding of the legal assistance sector 

How to apply

You MUST submit your application online via the "Apply Now" button. If you submit your application late or by email it will NOT be accepted.

Your application must include:

  • your resume (no more than 5 pages)
  • cover letter (no more than 2 pages). In your cover letter, please address the following target question:
    • Why are you interested in applying for this position and how are your skills and experience relevant to the role?

Make sure your application is complete and you have answered all questions before you submit it.

Do you need help to apply?

It’s important to properly prepare before you apply for a role. Here is some other information to help you:

  • If you have questions about the role, you can contact the Hiring Manager – Naomi Cheetham on (02) 9134 9326 or email: [email protected]
  • If you are an Australian Aboriginal or Torres Strait Islander and are thinking about applying, you can contact the Aboriginal Services Branch via [email protected] to arrange a confidential conversation about any questions you may have.
  • The Role Description sets out the responsibilities of the role.
  • The focus capabilities and key accountabilities in the role description indicate what is expected at that level. Being familiar with these will help you understand what the panel will be looking for in the successful candidate. 
  • Applying for a Role
  • Working at Legal Aid NSW

How to apply

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